Redwood: Calculate Rating button isn’t working or showing correct rating in Overall Summary. — Cloud Customer Connect
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Redwood: Calculate Rating button isn’t working or showing correct rating in Overall Summary.

Summary:

Based on the referenced document ( ), we use a four-point rating model for Performance Goals and Competency sections, and a two-point rating model for the Overall Summary section. Please refer to the attached screenshots of the rating models for reference.

Four Point Rating Model

Two Point Rating Model

We’ve given Outstanding ratings for all five goals, and since the calculation rule in the Goals section is set to Average, the result should reflect that, but it currently shows Unsatisfactory (0). Similarly, all ten competencies were rated Outstanding, yet the Competency Summary also displays Unsatisfactory (0). The same incorrect result appears in the Overall Summary section.

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