Error when trying to update an Installed Base Asset serial number — Cloud Customer Connect
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Error when trying to update an Installed Base Asset serial number

edited Jul 31, 2025 11:53AM in Maintenance 5 comments

Summary:

I am facing the below error when trying to update an Installed Base Asset Serial Number using asset update API. Please let us know how to update the serial number.

The value of the attribute AssetTrackingCode isn't valid

Request:

PATCH: {POD URL}/fscmRestApi/resources/11.13.18.05/installedBaseAssets/{AssetId}

{

 "SerialNumber": "New Serial Number"

}

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

25B

Code Snippet (add any code snippets that support your topic, if applicable):

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