How to Display HTML Content in AI Agent Responses in AI Agent Studio — Cloud Customer Connect
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How to Display HTML Content in AI Agent Responses in AI Agent Studio

in Oracle AI for Fusion Applications 6 comments

Summary:

Hello Community,


I am working on an AI Agent in AI Agent Studio that retrieves and displays ticket information. In my agent prompt, I have specified that ticket details should be presented as an HTML table (not markdown). However, the AI Agent response does not render the HTML content as expected—it either escapes the HTML or displays it as plain text.


Has anyone successfully displayed HTML content in AI Agent responses? What is the approach and best practices to enable HTML rendering in responses? If this is a platform limitation, are there any recommended workarounds?


I would appreciate any expert advice or guidance on how to achieve this.

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