AI Apps for CX
Discussion List
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custom create opportunity agentSummary: I am using custom create opportunity agent in sandbox and i have configured tool, BO , agent and agent team but agent is creating opportunity in crm.com , which…Mohit Kumar Agarwal 4 views 0 comments 0 points Started by Mohit Kumar Agarwal AI for Fusion Applications -
Unable to find Agents used in Agentic AppsSummary: Trying to learn more about how the Agentic Apps fit into the whole AI Agent Studio space. I assumed it was like a hierarchy: Business Objects > Tools > Agents >…
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AI Advisor agent not working on Opportunity Insights page and Sales Plays not visibleSummary: The AI Advisor agent is not functioning on the Opportunity Insights page. For every user query, the agent returns “No result found.” This also occurs when selec…Harshita_Saxena 6 views 2 comments 0 points Most recent by Harshita_Saxena AI for Fusion Applications
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How to trigger Sales Plays on Opportunity Insights pageSummary: I am unable to view sales plays on opportunity insights page. How to access them or trigger them. Are they visible on any other page? Sales motions are visible,…
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Visual Builder invokeAsync to Fusion AI Agent fails with “Invalid service scope” in new workspaceHi everyone, We are calling the Fusion AI Agent Orchestrator API from an Oracle Visual Builder app using a Service Connection: POST /api/fusion-ai/orchestrator/agent/v1/…
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Not able to find Cross-Sell Program Workspace in the agentic applications.Summary: Not able to find Cross-Sell Program Workspace in the agentic applications. Content (please ensure you mask any confidential information): Not able to find Cross…
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Single or Multi-Turn? What Users Really Need—and What’s Happening Inside AI Agent ConversationsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Real e…Dr Surlina Yin-Oracle 373 views 4 comments 4 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications -
Is there a detailed documentation / videos on Fusion CX Service AI Agents?Summary: I have been working on deploying Fusion CX Service AI Agents on of our demo 26B environments using SmartActions. I have realized that a detailed understanding o…Akhilesh Nathwani 15 views 2 comments 0 points Most recent by Akhilesh Nathwani AI for Fusion Applications -
How do you link to a specific Oracle AI Agent?Hi Everyone, I would like to know if there's a way to create a link to a specific Oracle AI Agent. I have seen that you can add "fscmUI/redwood/human-resources/ai-studio…
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Getting error with AI agent - "Sorry, the assistant is unavailable right now. If the issue persists,Summary: I have created an Oracle AI agent for Benefits category with Benefits Policy document uploaded. When trying to access the agent is successfully deployed on bene…
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Delete Icon Not Working for Files on “Generate Goals and Strategies” on Redwood PageI am unable to delete an uploaded file from the "Generate Goals and Strategies" page within business plans. Steps to reproduce: Create a new business plan under any exis…
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How to assign AI agent Studio variable valueI have created a variable (country) in my workflow agent, and my logic depends on this variable using if-else conditions. During testing, I was manually assigning values…
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AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the outputSummary: AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the output Content (please ensure you mask any confidential information): Has an…Babu Chalamalasetti 3.8K views 27 comments 3 points Most recent by User_5KK57 AI for Fusion Applications -
AI Agent Use Case with Microsoft Teams and Oracle Sales CloudSummary: We are exploring a possible AI use case with Oracle Sales Cloud and Microsoft Teams and wanted to check if something like this is supported. We would like to kn…User_0UTJO 15 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle AI for Fusion Applications
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Bulk Deletion / Cleanup of Old Sessions in AI Chat Explorer (Oracle Fusion)Hi Experts @Dr Surlina Yin-Oracle I’m currently using the AI Chat Explorer in Oracle Fusion and noticed that old AI chat sessions accumulate over time. At the moment, se…
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Will Voice-First AI Interaction (Speech) Become Available?AI chat systems could evolve to support natural, real-time speech conversations, allowing users to talk instead of type. This would make interactions faster, more intuit…Ruben van der Schaaf 31 views 8 comments 0 points Most recent by Ganesh Kamath AI for Fusion Applications
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Can Fusion AI Agents generate documents?Hi all, We’re currently evaluating Oracle Fusion AI Agents and trying to understand their capabilities around document generation. Specifically, we’d like to: Can Fusion…Vishala Vuppuluri 27 views 2 comments 0 points Most recent by Ganesh Kamath AI for Fusion Applications
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Can we use AI Agents in CPQSummary: While there are seeded agents for CPQ in AI Agent Studio, can we invoke these in the CPQ Env or can we only call upon these in Oracle Fusion? Is there any other…
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AI Workflow Agent errors "assistant is unavailable right now" and recommends to connecthelp deskSummary: Environment is upgraded to 26A, The AI Agent Studio does allow to create a Workflow type Agent Team object; but a simple workflow agent when executed in the deb…
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CHAT_STORE External REST Tool Entering Loop in FusionDescription: I have created an External REST tool (CHAT_STORE) in Oracle Fusion to store USER chat history with AI Agent(OOTB/Custom Agent(RAG)) chat history in an ATP d…
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How to extract specific cited document IDs for a custom logging tool?I'm building an AI Agent in Oracle Fusion Agent Studio with a custom tool (chat_store) to log chat history. I need to pass the actual cited document IDs or names to this…
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Does the Email tool in Fusion AI Studio allow attachments?Hi, We have a requirement to send emails with attachments to a defined set of recipients or a distribution list using Fusion AI Agent Studio. We have explored the Email …Vishala Vuppuluri 43 views 1 comment 0 points Most recent by Jean Ruiz OCS-Oracle AI for Fusion Applications
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CX Service AI agentSummary: I have enabled AI Agents which are of CX services however they are not available for employee's under Me> showmore> Ai agent studio Content (please ensure you m…
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Fusion AI Journey - Walk, Run, ScaleSummary: When I talk with customers about AI in Fusion Applications ( esp HCM ), we obviously talk about the latest and greatest new & upcoming features and capabilities… -
multifileprocesser returning \t\t\t\n\Summary: I am using an agent to read a text document attach to a chat, the Multifile processer is able to read the document Content (please ensure you mask any confident…
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MultiFileProcessor - Agents unable to read and process the documents(in chat upload)Summary: Hi everyone, The in-chat document upload feature has stopped working since this morning. It was functioning properly until yesterday. Has anything changed recen…Gangolla Mahesh 151 views 3 comments 0 points Most recent by Raghavan p-Oracle AI for Fusion Applications
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Contract Summary Agent not working since 26APrior to 26A we did not have an issue with the Contract Summary Agent working with pdf documents that had logos. Since 26A we are getting a Type 3 font error. Below is t…Anthony Iannuccilli 11 views 0 comments 0 points Most recent by Anthony Iannuccilli AI for Fusion Applications
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Read and process the contents of an uploaded file within the AI Agent workflow.Summary: I am Building workflow agent with File upload via Chat Interface, in the process how to build an agent "Read File from Chat Interface" . Content (please ensure …
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Invalid Operation Method: undefined error while launching Custom AI Agent from Service CenterSummary: I have created workflow agent and i would like to launch it from Service smart action, so I have followed below steps. Created Smart action "CUST-CreateOptyfort…
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I’ve built a custom agent in my Fusion application. How can I call or invoke it?Summary: I’ve built a custom agent and I’d like to call it from my Redwood page or may be in DCS app. What options are available? I searched the community but only found…Rinith Amin 21 views 3 comments 0 points Most recent by Paidiparthi Ravindra AI for Fusion Applications