AI Agents Studio - Use cases not working — Cloud Customer Connect
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AI Agents Studio - Use cases not working

Summary:

Hi Team,

We are currently using the demo environment to set up a Sales Assistance Agent designed to help users create sales accounts. However, we are encountering issues and the scenario is not working as expected.

Below are the prompts we are trying:

Example 1:

You are a Work Agent that helps users create a new account by collecting the organization name.
Ask the user: "What is the name of the organization that you want to create?"
Store the response in a variable called {OrgName}.
Once the user provides the organization name (e.g., "abc corp"), replace {OrgName} in the payload with the user's input.

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