AI Apps for CX
Discussion List
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AI Agent: Input and Output Tokens calculationSummary: AI Agent: Input and Output Tokens calculation Starting 25D, we are seeing this. Can one please advise how these numbers are calculated or derived. Content (plea…Babu Chalamalasetti 75 views 2 comments 0 points Most recent by amcghee-Oracle AI for Fusion Applications -
Invoke AI Agent from Oracle Digital AssistantSummary: I want to create an AI Agent Team, deploy it and make it available for webhook so that I can call it from Oracle Digital Assistant. Content: I want to call an A… -
AI Agent: Agent response is INCOMPLETE though API output is FULLSummary: AI Agent: Agent response is INCOMPLETE though API output is FULL Content (please ensure you mask any confidential information): Let's say API is fetching 46 rec…Babu Chalamalasetti 51 views 6 comments 0 points Most recent by Pradeep Kumar Reddy V AI for Fusion Applications
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Default feedback language cannot be modified without translation servicesSummary: In ODA, I use a resource bundle for bot responses and the translation service to detect the user’s input language. Is there a way to display the default feedbac…
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Error while invoking Fusion AI RAG EndpointSummary OOTB Service Request Resolution Agent - Internal Server Error Content (please ensure you mask any confidential information): When I run OOTB SR Resolution Agent,…Varun_Seenuvasan 15 views 0 comments 0 points Started by Varun_Seenuvasan AI for Fusion Applications -
How to add AI agent on service request or work order page?Summary: We have created an AI Agent in AI Studio to assist service agents in retrieving PO details. Now, we would like to embed this agent within the Redwood Service Re…Tanuj Dhawan 190 views 13 comments 0 points Most recent by Sangeetha Kalaivanan AI for Fusion Applications -
How to use Service Request Triage Agent Team on Service RequestSummary: The Service request triage agent team is created. Able to access it from Me section Content (please ensure you mask any confidential information): How to use th…Hardik Gupta 171 views 3 comments 0 points Most recent by Babu Chalamalasetti AI for Fusion Applications -
How to add parameters in Oracle AI Agent PathsSummary: I need to pull out data based on mentioned field, how can i add same in scenario? Do i need to mention the way it is mentioned in POST MAN APIs. Kindly help as …
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How to update the prompts of the Writing Assistant for Long Text fields?Summary: We are currently testing the Writing Assistant for Long Text fields. Based on the initial testing, it can generate standard reply properly based on the prompt a…Michaela Badiang 21 views 0 comments 0 points Started by Michaela Badiang AI for Fusion Applications
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Unable to add Service Request Agent as smart actionSummary: The Service request agent is created. Content (please ensure you mask any confidential information): How to create a smart action to access the Service Request …
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Account intelligent in redwood salesHi Team, We would like to enable the Account Score and News Signals features in Redwood. Could you please advise on the steps required to activate these features. Regard…CHANDAN KUM 21 views 2 comments 0 points Most recent by Cristian Dinu-Support-Oracle AI for Fusion Applications
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Enable the Proposal Generation feature Redwood.Summary: Hi Team, We would like to enable the Proposal Generation feature that uses AI tools to send emails to customers. As per our review of the documentation (referen…CHANDAN KUM 21 views 2 comments 0 points Most recent by Cristian Dinu-Support-Oracle AI for Fusion Applications
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How to enable the automated document generation feature in redwood salesSummary: Hi Team, We aim to enhance the quoting process with AI-driven insights, automated document generation, and real-time account overviews to ensure deals progress …CHANDAN KUM 21 views 1 comment 0 points Most recent by Babu Chalamalasetti AI for Fusion Applications
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Is there any other possibility to enable ask oracle ( AI Agent) in Help Desk Page.Summary: In CX - VBS, there is no guided journey to enable the AI agent.Is there any other possibility to enable Ask Oracle ( AI Agent) in the Help Desk Page? Help Desk …S Waheeda Rehman 51 views 2 comments 0 points Most recent by Alex Haijen-Oracle AI for Fusion Applications
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Passing parameters to RestAPI in AI Agent ToolsHi Team, I am attempting to connect to the CPQ system using REST API via AI Agent Tools. The API URL works correctly in Postman and returns the expected response. Howeve…User_7DWOR 244 views 3 comments 0 points Most recent by Babu Chalamalasetti AI for Fusion Applications
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AI Agent - Issues with Backend Updates and Prompt ExecutionSummary: I am currently building a Sales User Deactivation Agent using Oracle AI Agent Studio. The agent is designed to accept a user’s email or username, retrieve their…K Rohith Kumar Reddy 31 views 4 comments 0 points Most recent by Mani P-Oracle AI for Fusion Applications
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AI Agents Studio - Use cases not workingSummary: Hi Team, We are currently using the demo environment to set up a Sales Assistance Agent designed to help users create sales accounts. However, we are encounteri… -
How to show the records in Duplicate Accounts list in Oracle Sales Redwood UI?Summary: I was able to set up an Account Deduplication model and it shows results in Review stage. However, when I try to test in Account > Show Duplicate Accounts, it d… -
Where can I get documentation and more information on how to setup Generative AI for CX Sales?Summary: So far, the only documentation I've found about it, was these: What generative artificial intelligence features are integrated with Sales? How do I enable the G…Max Prestes 11 views 1 comment 0 points Most recent by Siraj Syed -Support-Oracle AI for Fusion Applications -
Enable Incentive compensation plan advisor in Oracle FusionSummary: Can anyone please share how to enable Incentive Compensation plan advisor AI Agent. Content (please ensure you mask any confidential information): Version (incl…
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The AI Apps SuiteSummary: An introduction to the suite of AI-powered applications known as 'AI Apps' Content: For customers wanting to know more about the suite of AI capabilities embedd…John Menhinick-Oracle 631 views 4 comments 3 points Most recent by Mirza Muhammad Mohsin Baig AI for Fusion Applications -
Lead Activity Effective AI ModelSummary: Hello, We have enabled fusion sales intelligence and have sufficient amount of data. We are trying to test lead activity effectiveness, inspite of having suffic…
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Service Request ClassificationSummary: Hello All, I am trying to enable Service Request Classification feature and at Activate Tenant step, Prediction Service Status is evaluating forever. This has b…Santhosh Sagaram 41 views 1 comment 0 points Most recent by RahulVi-Oracle AI for Fusion Applications
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Generate Win StoryHi, I have create in Sandbox enabling Yes for both Generate Account Description and Generate Win Story and published . In Accounts I am able to find the Send Email actio… -
Oracle CX AI strategy and value overview - Join us on Oct. 31st!Please join us for a session on Oracle CX's AI strategy and overview on business value at 1pm ET on Oct. 31st. Register today! https://community.oracle.com/customerconne…Mark Grannan-Oracle 11 views 0 comments 0 points Started by Mark Grannan-Oracle AI for Fusion Applications -
How to enable Gen AI in Oracle Cloud SCM, ERP, Finance and CXHi, I need some blogs or documentation on how to enable the Gen AI in Oracle Cloud SCM, ERP, Finance and CX. I need a list of all Gen AI features which are available in …Mayank6088 581 views 7 comments 3 points Most recent by Siraj Syed -Support-Oracle AI for Fusion Applications
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Luis Rodriguez-Oracle 11 views 0 comments 0 points Started by Luis Rodriguez-Oracle AI for Fusion Applications
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if AIML checks for the past ordered items once we enable it in any of the environments?Hi, We were incorporating the AIML(Artificial Intelligence Machine learning) feature in OCC development environment. We wanted to know if AIML checks for the past ordere…
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Email to SR creation : Is there any AI service available to read Email content and classify Email/SRSummary: While creating Email-to-case, we need to automatically categorize Service requests based on EMail content, like whether it is an import/urgent Email. Content (p…devbabu49 11 views 1 comment 0 points Most recent by John Menhinick-Oracle AI for Fusion Applications
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Find us on O.com too!Summary: Quick link to the AI Apps O.com pages. Content: Learn more about the suite of AI Apps capabilities on oracle.com here Links to pillar-level pages on AI are prov…wkerr-Oracle 71 views 1 comment 0 points Most recent by Varun Jain-Oracle AI for Fusion Applications