Timing Issue Oracle Apply Hold using REST API when line is on Pause — Cloud Customer Connect
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Timing Issue Oracle Apply Hold using REST API when line is on Pause

Summary:

Error while applying hold as soon as line is on Pause step.

Content (please ensure you mask any confidential information):

We added pause step in the orchestration and trying to apply hold externally using REST API as soon as the line is on Pause.

We are checking the orchestration status i.e, whether the line has reached the pause step or not. We noticed that when we try to apply hold immediately after it reaches Pause step, We are still getting below error. After few seconds, when we try the same thing, it is working fine.(by adding a wait time of 30 seconds)

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