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Maintenance Work Order Operation Material Required Quantity is zero

edited Aug 13, 2025 7:19AM in Field Service 1 comment

Hi,

We are using the "Oracle Inventory - Field Service Sync" Accelerator to sync material consumption from Oracle Field Service (OFS) to Maintenance Work Orders.

When we add a quantity in OFS, the correct quantity is reflected in the Maintenance Work Order. However, when the activity is completed in OFS—which triggers the item issuance through integration—the system sets the Required Quantity to zero and issues the same quantity that was originally required.

How can we prevent the system from setting the Required Quantity to zero after item issuance?

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