Variable "Calendar Days to SLA Start" to use Routing Date instead of Current Date — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Variable "Calendar Days to SLA Start" to use Routing Date instead of Current Date

edited Aug 3, 2025 2:46PM in Field Service 2 comments

Summary:

Hi!

I’m trying to configure a custom filter condition in my Routing Plan to include only activities that are scheduled to start on or before the scheduled date, using “Calendar Days to SLA Start” with a value of < 1. This is to ensure that my Current Day Routing Plan excludes activities scheduled for future dates as they were being included since we’re using the “Assign overtime activities” option. The goal is to route all current and prior scheduled dated activities, regardless of capacity, in the bucket for today's route date.

This setup works well for Current Day Routing Plans. However, for our forecasted routing plans (where the activity processing start day is set to tomorrow, +2 days, +3 days, etc.), the filter no longer works—no activities are routed. This seems to be because “Calendar Days to SLA Start” always calculates based on the current date, not the routing plan’s date itself.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!