Performance Rating Calibration — Cloud Customer Connect
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Performance Rating Calibration

Summary:

We are currently implementing calibration for performance rating only. I would like to clarify the following process:

  • Is it possible to create multiple calibration worksheets, one for each department, to facilitate department-level calibration sessions?
  • After completing the calibration for each department, can these worksheets be consolidated into a single worksheet that covers all departments for final review and submission?

If this workflow is supported, could you please share the recommended steps or best practices for setting it up? If not, are there alternative approaches you would suggest for managing calibration across multiple departments?

Thank you!

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