Configuring to Send Advanced Shipping Notifications to Customer — Cloud Customer Connect
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Configuring to Send Advanced Shipping Notifications to Customer

in Order Management

Summary:

Hey everyone,
Our team has been sending manual email notifications to customer to notify them that their order has shipped. The team has received positive feedback from the customers on this practice and have been seeing positive results from this practice (ie: additional/repeat orders.)

Unfortunately, as the volume of orders has increased, the team is now facing a resource constraint when it comes to sending these manual emails to customers. User is wondering if it is possible to configure Fusion to automatically send email notifications to the customers after the order has been "shipped" in Oracle; essentially, an Advanced Shipping Notice (ASN) being sent via email.

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