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How to Credit card chargeback and refunds Manually on receipts in oracle cloud receivables?

in Receivables & Collections

Summary:


Hello Community,

I am looking for guidance on how to manually create credit card chargebacks and credit card refunds on a receipt in Oracle Cloud Receivables.

Specifically, I would like to know:

  1. What are the prerequisites to enable these functionalities on the receipt screen?
  2. We have already configured the necessary receivable activities for both chargebacks and refunds, and selected the appropriate type during configuration. Is there anything else that needs to be configured or enabled to allow these functions on the receipt?
  3. Are there any additional setups, permissions, or profile options required to make these options available to users?
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