Is it possible to redirect workflow escalations, not delegate all approvals? — Cloud Customer Connect
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Is it possible to redirect workflow escalations, not delegate all approvals?

edited Aug 5, 2025 12:07AM in Payables, Payments & Cash Management

Summary:

We are looking to automatically redirect workflow escalations that are happening due to no response in the prior level for certain approvers (not the same as delegating approvals)

Content (please ensure you mask any confidential information):

Example: a workflow includes 3 levels of approval (Approver1, Approver2, Approver3). If Approver2 does not complete their approval within 14 days the workflow escalates to Approver3 automatically. We are not ablet to reset the approval window for Approver2 to allow more time for this review or change the escalation pattern to route to a different user. Approver3 may be c-suite approvers and we do not want these escalating in all cases. Currently, we are monitoring on a BIP report, withdrawing the workflow, and resubmitting so we can work with the other approvers to process within the approval window.

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