ICP - How to update a recurring element. Error encountered - PAY-1636198 — Cloud Customer Connect
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ICP - How to update a recurring element. Error encountered - PAY-1636198

Summary:

The requirement is to allow employees to update their recurring Personal Contribution from ICP. However, when a new amount is entered in the ICP UI, an error appeared "The effective dates on this new element entry are invalid. This entry causes an overlap with an existing entry for the same element (PAY-1636198)."

There is already an existing entry where multiple entries are not allowed. If I go to the Element Page and perform an “update” to the element, it will end-date the element and the new rate starts on the update date. This is what I have been trying to achieve. But in ICP, I hit the error.

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