Submitted Claim in Settlement Pending Status is not displayed in Settle Customer Claims — Cloud Customer Connect
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Submitted Claim in Settlement Pending Status is not displayed in Settle Customer Claims

in Channel Revenue Management 8 comments

Summary:

I have submitted a manual claim with Custom Receivables Settlement Method and clicked Submit. The claim goes into Settlement Pending Status, however, when i run Settle Customer Claims, the claim number does not appear in the drop down like other Claims in the same status for this BU. I have activated the SLA rules and all. Any ideas why the claim is not showing in settle customer claims?

Content (please ensure you mask any confidential information):
I have submitted a manual claim with Custom Receivables Settlement Method and clicked Submit. The claim goes into Settlement Pending Status, however, when i run Settle Customer Claims, the claim number does not appear in the drop down like other Claims in the same status for this BU. I have activated the SLA rules and all. Any ideas why the claim is not showing in settle customer claims?

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