Attendance tracking not working as expected — Cloud Customer Connect
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Attendance tracking not working as expected

Summary:

We attempted to configure the attendance tracking feature according to the provided steps. However, we discovered an issue where the job creates violations for timecards that do not exist in the future or are created without any restrictions. It does not restrict it to a specific department.

How do I set up attendance violations for managers to review?

Content (please ensure you mask any confidential information):

I am unable to understand how are the schedule generation of profile are related to workforce management rule sets.

How does it understand that the person is in a particular shift when shift are not even assigned to people.

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