Oracle Redwood Unable to add Certificates to Existing Absences to Override Payment Percentage — Cloud Customer Connect
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Oracle Redwood Unable to add Certificates to Existing Absences to Override Payment Percentage

edited Aug 6, 2025 9:23AM in Workforce Management

Summary:

We have enabled Redwood Absence pages however, with existing absences, we can't add an Override Payment Percentage Certificate for Occupational Plans. See screenshot below.

The list does not populate with the certificates we have available. In a non redwood environment, we can still process certificates and overrides as normal.

We can add certificates to Statutory via Absence Cases however, the issue is for Occupational Plans.

Any assistance would be greatly appreciated.

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25C


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