Alert Composer for Performance Goals notifications — Cloud Customer Connect
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Alert Composer for Performance Goals notifications

We have enabled some Performance Goals notifications and we would like to customize them. I have some questions around these notifications:

  1. Notifications are enabled both via Goal Management Notification Settings and via Alert Composer: Performance Goals Alerts. (is this the normal setup to have them enabled in both sides? - why do we have both navigations paths?)
  2. Under Alert Composer I have noticed that there are 2 communication methods defined by default (mail and worklist). If we keep them both the notification is send 2x by email (I assume because the notification mode under BPM Worklist Administration - Application Preferences is set to all, is this correct?)

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