Project Details Missing on Material Charges for Inspection Work Orders — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Project Details Missing on Material Charges for Inspection Work Orders

in Service Logistics

Summary:

We’re facing an issue with project details not being populated in certain scenarios:

  1. Service Scenario:
  • A Field Service Work Order is created.
  • Debrief material charges are interfaced with Service Logistics and posted.
  • Material is consumed at inventory, and project details (project number and task number) are populated as expected.
  1. Inspection Scenario:
  • A Service Request and Field Service Work Order are created for a Preventive Maintenance Work Order.
  • When debrief material charges are posted from Service Logistics, the charges are posted and material is consumed at inventory.
  • However, the project details (project number and task number) are blank.

In both scenarios, the project details are present on the Service Work Order header. The only difference we noticed is the

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!