Provide Approval from email
Use Case: Our VPs need to approve or reject requests, sent from Lead object. They need to take action directly from their email without logging into the CX application.
Our Questions
1. What is the most reliable and efficient method to build actionable email approvals (Approve/Reject) in Oracle CX?
2. Can this be achieved robustly using the standard BPM engine and Groovy triggers alone, or is a tool like OPA considered a mandatory requirement?
3. Are there any known security or reliability pitfalls with a purely BPM/Groovy-based approach that we should be aware of?
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