Collections aging by collector 7 bucket report is showing receipts at risk amount in positive. — Cloud Customer Connect
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Collections aging by collector 7 bucket report is showing receipts at risk amount in positive.

Summary:

Collections aging by collector 7 bucket report

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Collections aging by collector 7 bucket report is showing receipts at risk amount in positive. The receipt at risk amounts are adding to the customer balance instead of reducing the customer balance. Also, the receipts at risk amounts in invoice summary format, is showing the receipt number and due date but the amount is showing zero across the aging buckets in main table, but total amount of receipt at risk is showing positive value. How to resolve this

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