Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UI — Cloud Customer Connect
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Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UI

edited Aug 29, 2025 11:30PM in Fusion Service 4 comments

You can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be familiar with how to build your own CTI toolbar as a JET application in a standalone web server.

The following screenshot shows the Visual Builder application loaded in the Media Toolbar window:


Overview

Follow these steps to have a Visual Builder application integrated with your CTI provider. You can use the Visual Builder application URL to configure it as the media toolbar.

  • 1. Create a new Visual Builder application
  • 2. Import the media-toolbar app workspace
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