How do I collect logs to debug issues with chat and phone call flows? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How do I collect logs to debug issues with chat and phone call flows?

edited Aug 25, 2025 8:59PM in Fusion Service

To debug issues with chat and phone call flows in Service Center or HelpDesk, there are two different ways to collect logs. Follow either of the steps to collect log files.

1)Collect logs by enabling DEBUG mode through profile options

 Steps to follow

  1. Enable the site-level DEBUG mode 
    1. Go to Setup and Maintenance 
    2. Click on Tasks → Search
    3. Search for Manage Administrator Profile Values
    4. Set profile option code as 'SVC_TOOLBAR_DEBUG_MODE_ENABLED'
    5. Set value as Yes 
    6. Save
  2. Reproduce the issue
    1. Navigate to the Redwood page and do a refresh
    2. Now, continue with regular use / try to reproduce the issue 
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!