How to get the Break Start and End time — Cloud Customer Connect
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How to get the Break Start and End time

in Workforce Management

Summary: In OTL, we want to get the Break Start and End times into our Time Calculation rule Fast Formula. In Workforce Scheduling it is possible to create shifts with a break start and stop time but I cannot find the specific table in Workforce Scheduling that this information is stored and I cannot see a DBI to get this information. We have allowances based upon the times that was worked and therefore we need to know when the break was taken according to the Work Schedule.


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