Digital Assistance - case sensitive — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Digital Assistance - case sensitive

in Digital Assistant 3 comments

As utterances added into Digital Assistant are case sensitive, if user does not use the exact case on certain prompts, desired results are not returned

For example, utterance is "Please show me the policy on annual leave", but user types the prompt "please show me the policy on annual leave", appropriate answer is not returned.

Is there a way to remove the case sensitivity on utterances, or are there any plans in a future release to remove case sensitivity?

If neither, I will raise on Ideas Labs.

Regards,

Darren

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!