How to resolve the error "WorkflowInfo is null or empty"
Summary:
A scheduled process called Synchronize Transaction Workflow Status failed with the error "WorkflowInfo is null or empty." The logs is not helpful and no related transaction was found in the Transaction Console. We would like to request guidance on whether this error can be safely ignored or if needs to be corrected. How we can resolve this error.
USERNAME | REQUESTID | ESS_JOB_START_DATE | APPLICATION | JOB_NAME | STATUS |
|---|---|---|---|---|---|
SystemJob.User | 8125514 | 8/9/2025 17:27 | ERP | JobDefinition://oracle/apps/ess/financials/commonModules/workflow/setup/SynchronizeTransactionWorkflowStatus | ERROR |
Content (please ensure you mask any confidential information):
The error log from Oracle ERP shows the following:
####[2025-08-10T11:57:05.876+00:00] [INFO]
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