How to resolve the error "WorkflowInfo is null or empty" — Cloud Customer Connect
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How to resolve the error "WorkflowInfo is null or empty"

in Payables, Payments & Cash Management 2 comments

Summary:

A scheduled process called Synchronize Transaction Workflow Status failed with the error "WorkflowInfo is null or empty." The logs is not helpful and no related transaction was found in the Transaction Console. We would like to request guidance on whether this error can be safely ignored or if needs to be corrected. How we can resolve this error.

USERNAME

REQUESTID

ESS_JOB_START_DATE

APPLICATION

JOB_NAME

STATUS

SystemJob.User

8125514

8/9/2025 17:27

ERP

JobDefinition://oracle/apps/ess/financials/commonModules/workflow/setup/SynchronizeTransactionWorkflowStatus

ERROR

Content (please ensure you mask any confidential information):

The error log from Oracle ERP shows the following:

####[2025-08-10T11:57:05.876+00:00] [INFO]
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