Absence approval notification - strange behaviour in add to calendar section — Cloud Customer Connect
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Absence approval notification - strange behaviour in add to calendar section

Summary:

We have a strange situation where the absence approval notifications are coming through with the wrong date in the notification. For example, the below request is for 14 November 2025 but the Add to Calendar part of the notification is defaulting to 15 November 2025.


Even stranger, is that when we open the ics attachment instead - the date is right.

Has anyone else experienced this? At first we thought it might be to do with the Oracle Database being in UTC as we are based in New Zealand, but that would take the absence back one day - not forward.

Content (please ensure you mask any confidential information):

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