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Send Email from CX Sales Redwood - Different FROM addresses

in Sales 3 comments

Summary:

We'd like to configure different FROM addresses and Reply-to addresses when an Email is send from within Oracle Sales Cloud Redwood UI.

Content (please ensure you mask any confidential information):

At this moment any email send from within Sales Cloud (Redwood) is sent from noreply@oracle.com. This is not ideal. We would like to have this more personalized. As we are operating globally we would like to have this configured in a way that based on the users region we'd want to change the sender address and/or reply-to address. I found this documentation which is probably a good start, but I do not know if what I am suggestion is possible, at all.

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