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[Redwood CX Migration Accelerator] - Migrate Legacy Layouts is missing

in Sales 9 comments

Hi,

I followed the steps outlined in this video tutorial to enable the Redwood CX Migration Accelerator (CX – Sales: Accelerate Your Move to Redwood CX Sales with Oracle’s New Migration Accelerator — Cloud Customer Connect) in my environment, but the button or functionality to migrate legacy layout is missing (shown below).

Here’s what I’ve tried so far:

  • Used both publishable and non-publishable sandboxes.
  • Verified that my environment is on the latest version (25C), which, according to the official documentation, should support this feature.

Despite this, the button still doesn’t appear. Are there any additional prerequisites, permissions, or 

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