What are the best practices for transitioning to new SKU from OFS-->FFS + FFS queries — Cloud Customer Connect
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What are the best practices for transitioning to new SKU from OFS-->FFS + FFS queries

in Field Service 1 comment

Summary:

We are planning to transition to a new SKU for one of our clients and have a few questions:

  1. Are there any guidelines, best practices, or key considerations we should be aware of during this transition?
  2. We currently use the HCM-to-OFS OOTB accelerator to sync employee data from HCM to OFS. Would this accelerator also be required in FFS?
  3. What is the retention period for activities in FFS? (In OFS, the maximum is 90 days.)
  4. Will there be any changes to OFS APIs in FFS?
  5. Will we be able to generate OFS-related reports in OTBI and BI Publisher?


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