Cancelled Sales Order line still on Order Document

Summary:

We encountered an issue where a cancelled line from a sales order still appears on the sales order document that is generated and sent to the customer.

Any guidance or suggestions on how to address this issue would be greatly appreciated.

Thank you!

Content (please ensure you mask any confidential information):

A line item was cancelled from the sales order. However, when the sales order document is created, the cancelled line still appears. We expect that cancelled lines should not be included in the customer-facing document.

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):