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Compensation Change Statement has no content from previous year, how do we retrieve this?

in Compensation 2 comments

Summary:

The RTF to create the Compensation Change Statement is now showing blank for the previous year, Administrators are seeing the below message when they Preview

The template to generate statement is not available in the template repository.Please check withyour system administrator

When administrators download the file it is 0kb

When an Employee tries to open from RUI Me > My Compensation > Compensation Change Statement, the link is there but when it tries to open as PDF it says "We can't open this file."

We can view them via Administer Workers > Statements

I've raised an SR but they are denying me a OWC.

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