How to Prevent Auto-Rejection of Invoices Based on Account Segment When Distribution Amount Is Zero — Cloud Customer Connect
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How to Prevent Auto-Rejection of Invoices Based on Account Segment When Distribution Amount Is Zero

In our invoice workflow rules, we’ve configured auto-rejection for specific account segments. However, we want to restrict this auto-rejection logic so that it only applies when the sum of the invoice line distribution amounts for that account segment is not equal to zero.

For example, if the total distribution amount for a flagged account segment is zero, the invoice should not be auto-rejected. Is there a way to implement this condition directly in the workflow rules, or is there a recommended workaround to handle this scenario?

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