Saved comments lost from performance documents

Summary:

Multiple employees and a manager reported saving comments as they were filling out their performance document (or the manager eval for their employees). And when they went to submit the document, they received an error that comments were missing.

I submitted an SR and Oracle Support keeps pointing me to this:

This doesn't make sense given that our users are actively saving the comments that are then lost.

Has anyone else experienced this? Is there a resolution? Can you explain why the auto-save would cause saved comments to be deleted?

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