Redwood - Timecards are not getting approved when attestations are enabled — Cloud Customer Connect
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Redwood - Timecards are not getting approved when attestations are enabled

Summary:

Hi All,

We have enabled attestations for all non-exempt employee. When employee submits the timecard, it goes for approval whereas when line manager or admin submits, it gets auto approved.

The issue is that the when the employee submits the timecard, it is going for approval after employee acknowledges the attestation and the transaction appears in transaction console but when line manager or admin submits the timecard on behalf of employee, the attestation does not appear and it is not even getting auto approved. The transaction console also doesn't show the transaction.

I raised an SR and awaiting response but wanted to check if someone came across the same scenario.

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