Disburse positive balance was missed during termination. Is there a way to balance close the amount? — Cloud Customer Connect
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Disburse positive balance was missed during termination. Is there a way to balance close the amount?

in Workforce Management

Summary:

Balance disposition rule was missed during setup. Now when the employee is terminated the balance hasn't closed. After the correction, when I run the update accrual the balance is not closing. How can we close the balance based on the current setup.

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