True-up amount is not reflecting at Subscription Product Billing Summary level for Commitments — Cloud Customer Connect
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True-up amount is not reflecting at Subscription Product Billing Summary level for Commitments

in Subscription Management 2 comments

We have the following commitment use case scenario -

Commitment Amount at Entitlement Plan - 200000

Commitment Period - Year

To track the commitments, product is associated with 2 different usage charges -

  1. One Usage Charge for monthly tracking
  2. Another Usage Charge to track commitments on yearly basis

We have created a subscription for this commitment scenario and loaded consumption data using Usage Events. After those consumptions are rated, we found that true-up amount is not reflecting at billing summary level. However, it is there in the Balance Register and the Usage Invoice PDF.

Please find the below snapshots for quick reference -

> At Balance Register:

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