Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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May Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 11 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Unable to Rate the Usage Quantity in Subscription management for Usage ItemsSummary: Unable to Rate the Usage Quantity in Subscription management for Usage Items Content (please ensure you mask any confidential information): We created a sales o…Goopikrishnan Jayaraman-Oracle 4 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle -
Subscription Renewal NavigatorSummary: We are evaluating the available AI Agents for Subscription Management. We can see Subscription Renewal Navigator AI Agent available in AI Agent Studio, but we c…
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Any indication of Classic UI going away for Subscription Management in Fusion?Hello - I have been searching around but have been unable to find an answer. When will Classic UI for Subscription Management be no longer supported? Redwood screens hav… -
How to generate a separate invoice by month for past billing periodsSummary: Our business requirement is to generate a separate invoice (by month) for the past billing periods, because our customers could have a different PO for each mon… -
How to control the subscription profiles for newly created subscription flowing from OMSummary: We have created various subscription profile options but the profile is defaulted by system and it doesn't allow us to change. Is there any method to control wh…
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Send negative bill lines from subscription management to AR as Credit MemoWe have a scenario where we are creating negative usage lines (by adding negative quantity in usage) in subscription billing. These negative bill lines are interfaced to…
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How to restrict subscription data to be flown to RMCSSummary: Unable to restrict subscription data to be flown to RMCS based on a custom attribute value Content (please ensure you mask any confidential information): We are…
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Whats the significance of Agentic Renewal ProcessSummary: After 26B upgrade, we are seeing a new 'Agentic' renewal process at Subscription Management. I am unable to find any documentation around it. There is no mentio…
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How to Rate subscription usage on bill lines created from Sales order through CPQ-OM integrationSummary: Rate Usage button is not available at subscription bill lines level for the Usage subscription created from Order management Sales order using the CPQ-OM integr…
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Error in Rate Subscription Usage Events that was entered via importSummary: we loaded usage events via import (ORA_OSS_SOURCE_IMPORT) and got error in - Rate subscription usage event. error - OSS_EVNT_RTNG_CHG_PRD_RTPL You must have at …
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Unable to create Subscription Order and facing error in Reprocess Order Transactions for Usage ItemsSummary: Unable to create Subscription Order and facing error in Reprocess Order Transactions for Usage Items Content (please ensure you mask any confidential informatio…
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How to Perform Subscriptions Amendments/ Termination/Renewal from Order ManagementSummary: How to Perform Subscriptions Amendments/ Termination/Renewal from Order Management Content (please ensure you mask any confidential information): We have Create…Goopikrishnan Jayaraman-Oracle 11 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle
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Unable to create Subscription Order and facing error in Reprocess Order Transactions with EFF fieldsSummary: Unable to create Subscription Order and facing error in Reprocess Order Transactions with EFF fields Content (please ensure you mask any confidential informatio…Goopikrishnan Jayaraman-Oracle 8 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle
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Subscription Management Redwood UISummary: When is it mandatory to switch to Redwood UI for Subscription Management?
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update Customer Bill To Sites Revenue and Receivable accountsHi all,I have one requirement, For the Intercompany segment to be defaulted correctly for both the Receivables and Revenue Accounts it becomes necessary to alter the ex…
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How to create a subscription but stop the revenue recognitionHello , I have a requirement where we need to a subscription and create an invoice but neither recognize the revenue nor send the billing lines to Revenue management.
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How to integrate the external billing system to subscriptions managementWe have a client requirement, that needs the billing for subscriptions to be done through external systems. We understand this can be achieved by REST API, but we want t…
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Add Assets button in Redwood UI's Subscription covered level is missingSummary: When working with Subscription redwood UI, I can not find the "Add Assets" button. The only displayed button is the "Add Covered Level" button I have searched i…
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Closed order reference in subscription lineSummary: We have implemented subscription management integrated with order management. Incase of termination initiated from sales order, there is no reference being capt…
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How to Set "Enable Periodic Revenue Recognition" Flag checked in SMCSummary: When a subscription with "one time charge", gets created in Active Status from Order Management in SMC. We need the "Enable Periodic Revenue Recognition" flag i… -
How to align Interface Date across bill lines in the same billing sequence?Summary: Looking for a supported approach to align Interface Date across bill lines within the same billing sequence (sequence 2 onward) in Oracle Subscription Managemen…
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What privilege to be assigned to run 'Fetch Subscription Invoice Information from Receivables'Summary: What privilege to be assigned to run 'Fetch Subscription Invoice Information from Receivables' Content (please ensure you mask any confidential information): We…
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How to avoid the splitting of billing lines for fixed billing methodSummary: Hello Team, We see the splitting of product billing lines against the subscription, I observe it is happening due to the start date which is either at the mid o…
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Incorrect charge 'Recurring sale price' added by system for party site covered levelSummary: We are creating subscription to covered a party site through conversion and in UI. We are observing that system is automatically adding a charge line with Charg…
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how to integrate the subsscription management to Revenue managementSummary: need a Document to do the Integration between the Revenue Management and Subscription Management (Service Mappings ,Groovy Script) Content (please ensure you ma…
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How to create Standard Coverage Template in subscription with adjustment matrix with usage quantityIs there a way to capture usage quantities for service products in adjustment matrix of a standard coverage instead of price discount percentage. For example: Entitlemen…
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What is difference between Billing Offset Days and Interface Offset DaysSummary: In OSS_PRODUCTS we have Billing Offset Days and Interface Offset Days What is the difference between the two? Unfortunately documentation no details of Interfac…
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Unable to add BillToAccountDescription attribute in Subscription Header through app composerSummary: We need to add the BillToAccountDescription attribute to the SubscriptionHeader Details page. This attribute is a standardfield available under Fieldsin the Sub…
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Price list not retrieving through APISummary: Trying to create Subscription through Rest API. Pricing is defined in the system however open hitting the create Product API price list does not get retrieved a…
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Subscription Header Level is Active. And Product level are closed.Summary: We have closed all the Products from product level on Subscription. the status of the Products are Closed on Product level. But the Status of the Subscription o…