Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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June Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 11 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Is Subscription Management mandatory for Direct Invoicing from Enterprise Contracts (Sell Intent)?Summary:Is Subscription Management mandatory for Direct Invoicing from Enterprise Contracts (Sell Intent) without OM or PO? Hi Everyone, We are trying to design a busine…
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Product Charge line is not getting createdSummary: We have created a subscription by fulfilling a Sales Order. The subscription was activated as well. However, the product charge was not created by application. …
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Subscription Order created from OM- What happens to subscription when item needs replacementSummary: We have the following scenario. One device is rented on monthly rental basis and created subscription order from Order management. Created 2 lines in OM. One is…
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Restrict Bill Line Amount Adjustment Action for Active SubscriptionsSummary: We would like to allow the Bill Line Amount Adjustment Action only for Subscriptions that are in Draft status or Under Amendment status. If the susbcription is …
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Error in Rate Subscription Usage Events that was entered via importSummary: we loaded usage events via import (ORA_OSS_SOURCE_IMPORT) and got error in - Rate subscription usage event. error - OSS_EVNT_RTNG_CHG_PRD_RTPL You must have at …
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Payload to close subscription productSummary: The Api to close subscription is not working. /crmRestApi/resources/11.13.18.05/subscriptionProducts/{SubscriptionProductPuid}/action/close Sample Paylaod- { "c…
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can I bill subscription without activation when actual start date is not yet determinedSummary: We have extended warranties created in subscription which has start date based on installation completion, however extended warranty needs to be billed way in a…
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can we associate more than one order line to a subscription line in order managementSummary: We need to consolidate more than one order lines into a single subscription line while setting up order, current UI allows only adding one line in OM is there a…
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how to create evergreen subscription via Order REST APIWe have requirement to create evergreen subscription via Order REST API and what are all changes(algorithm) needed to create a subscription
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Subscription not sent to RMCSSummary: Subscription created in Subscription UI getting send to RMCS but subscription created from Order Management not getting picked by ESS Job Send Subscription Reve…
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You can't create a usage charge when the rating source is Internal - ErrorWhile uploading usage quantities using usage batch events and I am trying to upload usage quantities specific to charge since in a given period there are multiple charge…
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The value of the PricedQuantity attribute is invalid. (OSS-6075166)Summary: Import Management- > Manage Imports We uploaded the subscription data files using the 'Manage Import' function. Although the processes worked fine, we got error…
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Prerequisites to close a subscription lineSummary: We are unable to close the the subscription product line of multiple subscription product using the API, /crmRestApi/resources/11.13.18.05/subscriptionProducts/…
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How to achieve to populate estimated tax in subscription managementSummary: We have a requirement where tax classifications automatically start showing up in Subscription Management. Is there any way to display the estimated tax based o…
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Discount applied on Subscription Product Line is not showing as a separate line on AR Invoice.Summary: I have applied a discount through discount price list on subscription product but in AR Invoice, I don't see a separate line for discount. Rather system creates…
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Is there any workaround of "Manage Pricing Promotions" for Oracle Subscription Management?I want to apply the predefined discount or promotional codes to subscription like we do on Sales Order. I read that "Manage Pricing Promotions" is no available for Subsc…
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how to enable Proration Flag for One Time Sale Charges on Subscription?Summary: We want to enable Proration on One Time Sale Charges also. SO when Subscription is closed before End date we can generate credit memo to customer. share the ste… -
How to Enable Redwood UI Pages and Service Connections for a Custom Object in SCM Cloud.Summary: For Sales and Service custom objects, we can use the CX Extension Generator to enable Redwood based pages and connect them to the respective services. How can w…
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How to create a subscription but stop the revenue recognitionHello , I have a requirement where we need to a subscription and create an invoice but neither recognize the revenue nor send the billing lines to Revenue management.
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How to create Single Billing for One Time Charges with Multi Year ContractSummary: How to create subscription item in Subscription Management from order management for multi year contracts, for which billing happens in full one time at the sta… -
SLA Milestones not reflecting for imported SRsTeam, SLA milestones are getting reflected when SRs are created via UI, But not reflecting to SRs created via import(even after running the scheduled process-Monitor Ser…
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COGS recognition proportionate to Revenue for non-inventory service itemsSummary: Our client has a requirement where they need COGS recognition to be in proportion to Revenue recognized for non-inventory service items. Let us say, that we are…
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Incorrect Subscription Header Total Contract Value (TCV) during Contract AmendmentSummary: When an amendment is performed on a Subscription TCV value at the Subscription Header in “Under Amendment” status and “Pending Approval” Status shows incorrect …
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OM Imported Subscriptions End Date removal using Algorithm ScriptAs you know, Oracle Fusion currently does not support > import of Evergreen Subscriptions from Order Management. Namely, Sales Order line for subscription item cannot be…
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You must provide an item master to create the subscription. (OSS-6075035)Summary: We are getting this error while creating the subscritpion for few users when we add few custom roles. This is not reproducible for other users having the same r…Yaswanth-Raj-Eadarada-Oracle 11 views 2 comments 0 points Most recent by Yaswanth-Raj-Eadarada-Oracle
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unable to activate subscription through rest api after 26B upgradeSummary: We are unable to activate the subscritpion thorugh rest api after 26b upgrade. Content (please ensure you mask any confidential information): Version (include t…
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Unable to Update usage quantity to the billing summary since Usage feature updatesSummary: Unable to Update usage quantity to the billing summary since Usage feature updates This is very critical for our customer to be able to update usage manually. C…
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Error when Rate Subscription Usage EventsSummary: We're using Rate Plan for a Subscription Product, we followed below steps but got an error after we ran the ESS job "Rate Subscription Usage Events", error mess…
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Unable to see Preview option for Usage Events in RedwoodSummary: Unable to see Preview option for Usage Events in Redwood Content (please ensure you mask any confidential information): Currently in Classic OSS order we are ab…
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Unable to check "Enable Periodic Billing" for one-time charges in OSS OrdersSummary: Unable to check "Enable Periodic Billing" for one-time charges in OSS Orders Content (please ensure you mask any confidential information): We are creating orde…