Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
-
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
JBO-27023: Failed to validate all rows in a transaction.Summary: While duplicating the subscription with 1000+ lines the ESS job is ending with an error 'JBO-27023: Failed to validate all rows in a transaction'. Attached the … -
How many subscriptions gets renewed in one batch of Automatic renewal processSummary: How many eligible subscriptions gets renewed in one batch of scheduled process "Automatically Renew Eligible Subscriptions". Is there any limit on subscriptions…
-
error adding add adhoc bill lineSummary: ERROR:Cannot Invoke "Java.Sql.Date.toLocaleDate()"because "InvoiceDate" is null Content (please ensure you mask any confidential information): Version (include …
-
Unable to Update usage quantity to the billing summary since Usage feature updatesSummary: Unable to Update usage quantity to the billing summary since Usage feature updates This is very critical for our customer to be able to update usage manually. C…
-
You can't perform the operation on this product line because the product line status is ORA_ACTIVESummary: Not Able to create Extended Warranty Contract once the Extended Warranty lines is interfaced from Order Management to Subscription Management Content (please en…
-
OM to Subscription integration error with The value of the Inventory Item Id attribute is not validSummary: While we are integrating OM to subscription, standard orchestration failed in creation of the subscription with one Item. It says that Detail Message: oracle.jb…
-
Is there a way to use OSS with just Receivables for both AR/Rev Rec?Summary: Client potentially does not want to use RMCS. Is there a way to route the revenue recognition to AR from OSS? Content (please ensure you mask any confidential i…
-
Multiple Main Items in One ContractSummary: Hello Team, We have one scenario to review. Please find the details below: 1. Scenario 1: The user can create a Sales Order (subscription order) in Order Manage…
-
Grouping Rule Amendments creating separate SubscriptionsSummary: Hi , We are generating subscriptions from Order Management and would like to apply amendments to the same subscription rather than creating new ones. As per the…
-
How to create a Sales Order based on a subscription created?Summary: A Sales Order needs to be created against the products associated in a Subscription/Coverage based item covered by the contract Content (please ensure you mask …
-
Subscription information not showing in Install Base module under Subscription section.Summary: We created Coverage based subscriptions and created a covered level product by associating an Install base asset. If we navigate to the Install base asset modul…
-
Subscription term auto updating when start date changedHi , When I try to update the start date of a subscription, the term gets changed automatically and I have to update the term again to calculate the correct end date. Is…
-
can we Capture the Salesforce id in the SubscriptionSummary: Is it possible to capture the Salesforce ID within Oracle Subscription Management subscriptions, allowing for both automated integration and manual entry, with …
-
Able to see 2 IB Asset records when a Sales order is shipped (Product) which has Subscription lineSummary: Hi Team, We have encountered 2 IB Asset records getting created when we have shipped a Sales Order with 1st line as a Shippable product and 2nd Line is a subscr…
-
Supplier Warranty in Subscription ManagementHi We need to implement supplier warranty in subscription management but we are not related to the same, but when we see the below document, on this document: it says: N… -
OSM to AR: Quantity and unit price Not Appearing Correctly on InvoicesSummary: OSM to AR: Quantity and unit price Not Appearing Correctly on Invoices Content (please ensure you mask any confidential information): When the AR invoices are g…
-
Subscription product line stuck with under amendment statusHello Team, How to change the subscription product line status from under amendment to active against the ACTIVE subscription. Please advice if we can do that through sy…
-
How to integrate the external billing system to subscriptions managementWe have a client requirement, that needs the billing for subscriptions to be done through external systems. We understand this can be achieved by REST API, but we want t…
-
How can we store activation key for all 100 licenses sold through subscriptionsHow can we store activation key for all 100 licenses sold through subscriptions? any process information regarding the CSP clients selling licenses will be highly apprec…
-
The privilege OSS_VIEW_SUBSCRIPTION_VBCS_RESOURCE is missingSummary: The privilege OSS_VIEW_SUBSCRIPTION_VBCS_RESOURCE that is required to turn on the Redwood pages for users is not showing in our 25D pod. We have run all of the … -
Is creating separate invoices for one-time and usage charges expected behavior?Summary: I have created a subscription with two products: one as a one-time charge and the other as a usage charge. Upon generating the invoice, two separate invoices we…
-
Questions on Custom attributes and columns assigned to these attributes when sandbox is publishedSummary: I have a few questions regarding custom fields creations and columns assigned to them when sandbox is published. Question 1: Created a few custom fields in subs…
-
how to get payment method from Fusion OM to Fusion SMC?Summary: Hi Team anyone aware of how to get payment method from Fusion OM to Fusion SMC? Currently we are getting PO number in SMC but it does not display in SMC since p…
-
Error when Rate Subscription Usage EventsSummary: We're using Rate Plan for a Subscription Product, we followed below steps but got an error after we ran the ESS job "Rate Subscription Usage Events", error mess…
-
How do I view and access subscriptions created by other users in Subscription Management Redwood UIWe are implementing subscription management in Redwood UI. However, I am able to see only those subscriptions which were created by me i.e. where I am the owner. But I w…
-
How Are AR Transaction Sources Determined in Oracle Fusion When Billing Details Are Sent from SubscrSummary: How Are AR Transaction Sources Determined in Oracle Fusion When Billing Details Are Sent from Subscription Management to Receivables? In Oracle Fusion, AR trans…
-
Is there a way to change display name of filter 'Sales Order Number' in Manage AssetsSummary: We are using CPQ to Fusion OM to SMC. Assets created by Fusion OM has CPQ Quote Number as 'Sales Order Number' in Manage Assets Page. So, we have to change the …
-
What is the significance of FreezePriceFlag in Subscription Header FBDI.Summary: We are importing Subscriptions for Usage based feature. We were suggested to use FreezePriceFlag in Subscription Header FBDI. I never used this flag before. May…
-
How to prevent $0 charge lines from being sent to AR Invoice from Subscription Management?Summary: We should able to Skip the 0$ Invoice lines sending to AR Is this Possible from Subscription Management? Content (please ensure you mask any confidential inform…
-
Subscription Lines not sorted properlyWe are implementing Subscription Management. We are seeing that the subscription lines are sorted as text and not as numbers. Is there a way we can sort the lines proper…