Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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June Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 12 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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COGS recognition proportionate to Revenue for non-inventory service itemsSummary: Our client has a requirement where they need COGS recognition to be in proportion to Revenue recognized for non-inventory service items. Let us say, that we are…
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Incorrect Subscription Header Total Contract Value (TCV) during Contract AmendmentSummary: When an amendment is performed on a Subscription TCV value at the Subscription Header in “Under Amendment” status and “Pending Approval” Status shows incorrect …
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OM Imported Subscriptions End Date removal using Algorithm ScriptAs you know, Oracle Fusion currently does not support > import of Evergreen Subscriptions from Order Management. Namely, Sales Order line for subscription item cannot be…
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You must provide an item master to create the subscription. (OSS-6075035)Summary: We are getting this error while creating the subscritpion for few users when we add few custom roles. This is not reproducible for other users having the same r…Yaswanth-Raj-Eadarada-Oracle 5 views 2 comments 0 points Most recent by Yaswanth-Raj-Eadarada-Oracle
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unable to activate subscription through rest api after 26B upgradeSummary: We are unable to activate the subscritpion thorugh rest api after 26b upgrade. Content (please ensure you mask any confidential information): Version (include t…
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Unable to Update usage quantity to the billing summary since Usage feature updatesSummary: Unable to Update usage quantity to the billing summary since Usage feature updates This is very critical for our customer to be able to update usage manually. C…
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Error when Rate Subscription Usage EventsSummary: We're using Rate Plan for a Subscription Product, we followed below steps but got an error after we ran the ESS job "Rate Subscription Usage Events", error mess…
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Unable to see Preview option for Usage Events in RedwoodSummary: Unable to see Preview option for Usage Events in Redwood Content (please ensure you mask any confidential information): Currently in Classic OSS order we are ab… -
Unable to check "Enable Periodic Billing" for one-time charges in OSS OrdersSummary: Unable to check "Enable Periodic Billing" for one-time charges in OSS Orders Content (please ensure you mask any confidential information): We are creating orde…Goopikrishnan Jayaraman-Oracle 2 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle
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Effective-interest (annuity) amortization for a finance Leased instrument in Subscription ManagementSummary: Subscriptions are instantiated from CPQ quotes. A subscription line carries a financed “instrument” charge plus separate interest, service, and consumables char… -
Subscription Management roadmapWhere can I find the application roadmap for Subscription Management? I have found Sales, Service, Marketing, etc, but not Subscription Management.
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Payment Terms field on Product Line shows incorrect valueSummary: New field (Payment Terms) added to the product line on the subs summary form via APP composer shows the different value as compared to the value selected at the…
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How to Pin More fields for searching the Product linesSummary: Hello Team, Need your help to know if we can Pin the fields as highlighted below so that again and again, we don't need to search them and add them while coming…
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Unable to load Subscription Product through Import ManagementWe in process of loading Subscriptions in Oracle Fusion. However, the load for Subscriptions have errored out with following error - An error occurred during the data im…
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How to setup Warranty Allowance with SubscriptionSummary: Customer has requirement to setup warranty with fixed $ or % allocation to certain asset against fixed allowance. When service works orders are executed, the wa…
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How to have Subscription Billing generated with a markup every monthSummary: We have a requirement of generating a billing sequence with a markup of x% every month till the end date of the subscription. How to achieve this with the subsc…
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Apply receipt register report running with match option=Yes", creates reference but not applying.Summary: experiencing an issue with the "Apply Receipt Register" process when using the Exact Match = Yes option. While the system successfully applies a partial payment…
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Invalid contact error during reprocess order management transactionsSummary: Content (please ensure you mask any confidential information): 1) Created and submitted a Sales order in OM Cloud UI 2) Tried to process order through Reprocess… -
Unable to Rate the Usage Quantity in Subscription management for Usage ItemsSummary: Unable to Rate the Usage Quantity in Subscription management for Usage Items Content (please ensure you mask any confidential information): We created a sales o…Goopikrishnan Jayaraman-Oracle 3 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle
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Subscription Renewal NavigatorSummary: We are evaluating the available AI Agents for Subscription Management. We can see Subscription Renewal Navigator AI Agent available in AI Agent Studio, but we c…
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Any indication of Classic UI going away for Subscription Management in Fusion?Hello - I have been searching around but have been unable to find an answer. When will Classic UI for Subscription Management be no longer supported? Redwood screens hav… -
How to generate a separate invoice by month for past billing periodsSummary: Our business requirement is to generate a separate invoice (by month) for the past billing periods, because our customers could have a different PO for each mon… -
How to control the subscription profiles for newly created subscription flowing from OMSummary: We have created various subscription profile options but the profile is defaulted by system and it doesn't allow us to change. Is there any method to control wh…
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Send negative bill lines from subscription management to AR as Credit MemoWe have a scenario where we are creating negative usage lines (by adding negative quantity in usage) in subscription billing. These negative bill lines are interfaced to…
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How to restrict subscription data to be flown to RMCSSummary: Unable to restrict subscription data to be flown to RMCS based on a custom attribute value Content (please ensure you mask any confidential information): We are…
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Whats the significance of Agentic Renewal ProcessSummary: After 26B upgrade, we are seeing a new 'Agentic' renewal process at Subscription Management. I am unable to find any documentation around it. There is no mentio…
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How to Rate subscription usage on bill lines created from Sales order through CPQ-OM integrationSummary: Rate Usage button is not available at subscription bill lines level for the Usage subscription created from Order management Sales order using the CPQ-OM integr…
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Error in Rate Subscription Usage Events that was entered via importSummary: we loaded usage events via import (ORA_OSS_SOURCE_IMPORT) and got error in - Rate subscription usage event. error - OSS_EVNT_RTNG_CHG_PRD_RTPL You must have at …
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Unable to create Subscription Order and facing error in Reprocess Order Transactions for Usage ItemsSummary: Unable to create Subscription Order and facing error in Reprocess Order Transactions for Usage Items Content (please ensure you mask any confidential informatio…
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How to Perform Subscriptions Amendments/ Termination/Renewal from Order ManagementSummary: How to Perform Subscriptions Amendments/ Termination/Renewal from Order Management Content (please ensure you mask any confidential information): We have Create…Goopikrishnan Jayaraman-Oracle 11 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle