Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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September Interactive Demo Hours: Accelerate Revenue Profitability (CPQ & Subscriptions)In this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 44 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 24 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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can we associate more than one order line to a subscription line in order managementSummary: We need to consolidate more than one order lines into a single subscription line while setting up order, current UI allows only adding one line in OM is there a…
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How can we pass a custom field at Subscription Usage Event Level and send it to ARSummary: We have a requirement to pass a custom field used by the customer field while creating the subscription usage event object. After that information to be passed …Goopikrishnan Jayaraman-Oracle 2 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle -
How to make Cancellation Reason mandatory when cancelling a sales order - Header and Line LevelSummary: Can someone help with setups or a complete OM extension for how to make the cancellation reason field mandatory when cancelling a sales order? Content (please e… -
Payload to close subscription productSummary: The Api to close subscription is not working. /crmRestApi/resources/11.13.18.05/subscriptionProducts/{SubscriptionProductPuid}/action/close Sample Paylaod- { "c…
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unable to activate subscription through rest api after 26B upgradeSummary: We are unable to activate the subscritpion thorugh rest api after 26b upgrade. Content (please ensure you mask any confidential information): Version (include t…
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Creating additional satisfaction events with Subscription - RMCS algorithmsSummary: Hi Team, We have a requirement to create additional satisfaction events (RMCS) with Subscription - RMCS algorithms and we have added the below code and it is no…
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You must provide an item master to create the subscription. (OSS-6075035)Summary: We are getting this error while creating the subscritpion for few users when we add few custom roles. This is not reproducible for other users having the same r…
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Closed order reference in subscription lineSummary: We have implemented subscription management integrated with order management. Incase of termination initiated from sales order, there is no reference being capt…
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Single AR Transaction Source Across Subscription Lifecycle (OM and SMC)Summary: Subscription billing transactions for the same subscription lifecycle are interfaced to AR using different transaction sources (ORA_DOO and ORA_SUBS) depending …
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Unable to see Preview option for Usage Events in RedwoodSummary: Unable to see Preview option for Usage Events in Redwood Content (please ensure you mask any confidential information): Currently in Classic OSS order we are ab…Goopikrishnan Jayaraman-Oracle 22 views 4 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle
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OSS_EVNT_RTNG_QTY_UOM for Allowance Consumption Rating with Balance ManagementHi Experts, We are implementing an Allowance Consumption use case using Oracle Subscription Management Balance Management. Setup completed: - Balance Code (Quantity-base…
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Error when Rate Subscription Usage EventsSummary: We're using Rate Plan for a Subscription Product, we followed below steps but got an error after we ran the ESS job "Rate Subscription Usage Events", error mess…
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Unable to View Subscription in Redwood processed by other UsersSummary: Hi Team, We are not able to View the subscriptions in Redwood UI which are processed by other users. We are only able to view our Own processed subscriptions. R…
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What value in Subscription triggers performance satisfaction plan in RMCSSummary: Hi All, We want to know what value or combination of what values/fields would pick the satisfaction plan in RMCS contract. We are working on OM - OSS - RMCS int… -
How to access Subscription Configuration page under RedwoodSummary: Subscription Configuration page is missing under Subscription Management (Redwood) Content (please ensure you mask any confidential information): The Subscripti…
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Is there any way to club the multiple bill lines into a single bill line on the invoice?Summary: Hi With Price Periodicity = Month and Billing Frequency = Year, SMC creates 12 bill lines, all with the same period. However, In AR as well these show up as 12 …
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Can Multiple Subscription Product Lines Be Merged into a Single Renewed Line with Combined Quantity?Summary: Need guidance on whether Oracle Subscription Management supports merging multiple subscription product lines into a single renewed line during automatic renewal…
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Annual Allowance (350 Units/Year) with Monthly Usage BillingSummary: Hi Experts, I'm working on an Oracle Fusion Subscription Management usage-based subscription scenario and would appreciate guidance from anyone who has implemen…
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GET REST API For Installed Base AssetsSummary: We are calling GET multiple assets API from the CRM pillar crmRestApi/resources/11.13.18.05/assets, but it is not returning any output. Then did some research o…
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Is there any way to change the Included Warranty status from Active to DraftSummary: Is there any way to change the Included Warranty status from Active to Draft for OM created Subscription. Content (please ensure you mask any confidential infor…
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How is Recurring Sale Price associated with Allowance Grant in Balance Management?Summary: We've successfully implemented Allowance Consumption using Balance Management. The allowance is granted through an Entitlement Plan, consumed through a Consumpt…
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Where to save actual usage events in order to later calculate Usage qty sum for the periodSummary: How to save detailed usage events and later bill according to accumulating usage amount per period Content (please ensure you mask any confidential information)… -
Subscription AI Agent enabled in Redwood page but restricted to a single subscription inquirySummary: We enabled the Subscription AI Agent in the Redwood Subscription page as part of our testing. The agent is available through the Smart Actions menu within a sub…
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Can we Concatenate 3 fields and send the value to one of the AR DFF.Summary: We have a few custom fields created at the Subscription Product level and would like to concatenate the values of these 3 fields and send the value to one of th… -
Subscription Renewal NavigatorSummary: We are evaluating the available AI Agents for Subscription Management. We can see Subscription Renewal Navigator AI Agent available in AI Agent Studio, but we c…
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Unable to add the Entitlement Plan to a ProductSummary: Unable to add the Entitlement Plan to a Product Content (please ensure you mask any confidential information): We are unable to add the Entitlement Plan to a Pr…
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How retroactive/retrospective changes work in subscription management ?Summary: Hi We have a below requirement: If a subscription starts on January 1, 2025, with an initial price of $50 per month and is invoiced for four months (January to … -
Unable to Update Covered Asset TCV for Converted SM Contracts with Extended Warranty ItemsSummary: Unable to Update Covered Asset TCV for Converted SM Contracts with Extended Warranty Items Content (please ensure you mask any confidential information): Hi All…
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how to send bulk api request to add charge adjustment in subscription ProductHi Team does anyone aware on how to add adjustments in bulk for pricing charge adjustment through api call instead of fbdi method Attaching the payload pls let us know i…
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Subscription Grouping ruleCan Subscription grouping rule consolidate order lines on subscription product and give consolidated quantity under one header. i.e. If we have 3 order lines of Product_…