Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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March Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 2 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 2 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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26A New FeaturesSummary: We wanted clarity on a new feature in 26A named 'Track Allowances for Prerated Events'. In case of over usage, the business users currently follow a process whe…
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Negative quantity handling in SubscriptionsSummary: Subscriptions doesn't allow negative quantity. But we have to pass -ve quantity to RMCS to get revenue according to the requirements. Is there a standard way of…
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Unable to view all fields to enable audit in oracle subscriptionSummary: Unable to view all below fields to enable audit in oracle subscription. Am I missing job role? I have Sub Specialist job role. i am looking to enable almost all… -
Can the Subscription be cancelled using REST APISummary: I am using this end point to cancel subscription, but it is throwing 400 bad request error /crmRestApi/resources/11.13.18.05/subscriptions/{SubscriptionNumber}/…
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Ability to create Subscription Bill Line Adjustment in bulk using REST APISummary: Ability to create Subscription Bill Line Adjustment in bulk using REST API Content (please ensure you mask any confidential information): There are 500 plus bil…
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Unable to View Subscription in Redwood processed by other UsersSummary: Hi Team, We are not able to View the subscriptions in Redwood UI which are processed by other users. We are only able to view our Own processed subscriptions. R…
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How do I copy the role Application Implementation Consultant and partially delete the role?Summary: To terminate the Subscription Management license, we are in the process of removing the roles associated this license. Because the Application Implementation Co…
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How to enable grouping rule in SMC using Subscription Number as the grouping object?Summary: Use Case - During Upsell, I want to add new products to the same subscription. Upsells are triggered from Quoting system and come to SMC through Fusion Order Ma… -
Getting error You must map quantity and UOM attributes to persistent attributes in service mapSummary: After the Usage event creation and running ESS Job Rate Subscription Usage Events getting error 'You must map quantity and UOM attributes to persistent attribut…
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How to enable coverage plans for subscription type products in Oracle SMSummary: Unable to associate coverage plans/entitlements for subscription type products in Oracle SM Content (please ensure you mask any confidential information): We cr…
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memo line from subscription management to ARSummary: Need some help or any documentation on how to setup/map memo lines from subscription to AR Content (please ensure you mask any confidential information): Versio…
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How to change the start date of an included warranty?Currently the included warranty on Fusion is created based on the ship date and probably with a specific offset for installation purposes. However, if an OEM is selling …
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item not displaying in different BUSummary: we have created multiple BU's. Defined an item in root item default class. while creating subscription I'm able to select different BU's but product is not gett…
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Is there a way to create standard coverages using APIs or Import Management in Subscription?Summary: We have business requirement for frequent creation of standard coverages, is there a way to create them using REST APIs or import management so that it can be a…
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Pricing updates not reflected in SubscriptionSummary: Each time we update the pricing setups at the Pricing side (even creating price for a new item) , the existing item prices stop showing in the Subscription.The …
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Will groovy script triggers timeout/give errors while updating a large number of recordsSummary: Hi all, We are working on Subscription Management Module of Oracle Fusion and updating a field on Subscription Products Object level with data from Subscription…Mayank Dhankar-Oracle 1 view 1 comment 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle
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Purging Old assetsSummary: Deleting Old Install Base Assets based on the Date Parameter. Content (please ensure you mask any confidential information): Hi Team, we have a business require…
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Not able to generate credit memoSummary: After the release 25D we are not able to generate credit memo from Subscription. Content (please ensure you mask any confidential information): The profile opti… -
Unable to send date field and throwing exception while sending SMC to RMCS integration AlgorithmSummary: We are using Product Start Date field in Subscription Product Line in SMC and mapping with INITIAL_PERF_EVENT_DATE date field in RMCS Document Lines. But after …
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Unable to download whitepaper from Oracle note : KB221027Summary: I am unable to download the whitepaper given in the Oracle note. We have similar requirement for our client. Can someone help to get whitepaper? FA: SCM: Pricin…
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Fusion- OIC Integration Error Notification Detailed Email RequiredSummary: Hi Team, Whenever an integration between Fusion and OIC encounters errors during execution, the system sends error notification emails to the AMS team. Ideally,…
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the price of product line 1 can't be determined, error while activating subscriptionI am manually creating a subscription for warranty item which contain Asset coverage, I have defined the Price charge of this item as 0 in pricing administrator. but whe… -
Amount is 0 after updating usage quantitySummary: For the usage based products, created new usage charge definition and assigned it to the item created in the price list.Created subscription via payload and upd…
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Unable to generate Billing Schedule for SubscriptionSummary: While activating a subscription using the "Generate Billing Schedule" Action getting the error "Solution line 1 doesn't have a billing schedule. You must genera… -
OM Imported Subscriptions End Date removal using Algorithm ScriptAs you know, Oracle Fusion currently does not support > import of Evergreen Subscriptions from Order Management. Namely, Sales Order line for subscription item cannot be…
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Can we upload the subscription and Product lines via FBDI TemplateSummary: Hello Team, Not finding the option to upload the subscriptions via FBDI template. We are in 25D and next month hit will be 26A. Please advice FBDI is not the op…
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Create partial bill schedule for first bill instead of last billSummary: Is there way for system to default first bill schedule for partial term instead of last bill schedule. e.g. a subscription is for 779 days starting 3/1/2026 bil…
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Subscription Advisor AI Agent not providing detailsSummary: Subscription Advisor AI Agent not providing details Content (please ensure you mask any confidential information): Version (include the version you are using, i…
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List of business event for Fusion Subscription ManagementIs there any documentation around the business events available for Subscription Management. We would need this details for integrations with other systems
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Does Oracle Cloud Subscription Management license include Install Base?Summary: Does Oracle Cloud Subscription Management license include Install Base? Content (please ensure you mask any confidential information): This is to manage interna…