Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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August Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 31 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 11 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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What value in Subscription triggers performance satisfaction plan in RMCSSummary: Hi All, We want to know what value or combination of what values/fields would pick the satisfaction plan in RMCS contract. We are working on OM - OSS - RMCS int… -
How to access Subscription Configuration page under RedwoodSummary: Subscription Configuration page is missing under Subscription Management (Redwood) Content (please ensure you mask any confidential information): The Subscripti…
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Is there any way to club the multiple bill lines into a single bill line on the invoice?Summary: Hi With Price Periodicity = Month and Billing Frequency = Year, SMC creates 12 bill lines, all with the same period. However, In AR as well these show up as 12 …
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Can Multiple Subscription Product Lines Be Merged into a Single Renewed Line with Combined Quantity?Summary: Need guidance on whether Oracle Subscription Management supports merging multiple subscription product lines into a single renewed line during automatic renewal…
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Annual Allowance (350 Units/Year) with Monthly Usage BillingSummary: Hi Experts, I'm working on an Oracle Fusion Subscription Management usage-based subscription scenario and would appreciate guidance from anyone who has implemen…
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GET REST API For Installed Base AssetsSummary: We are calling GET multiple assets API from the CRM pillar crmRestApi/resources/11.13.18.05/assets, but it is not returning any output. Then did some research o…
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Is there any way to change the Included Warranty status from Active to DraftSummary: Is there any way to change the Included Warranty status from Active to Draft for OM created Subscription. Content (please ensure you mask any confidential infor…
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How is Recurring Sale Price associated with Allowance Grant in Balance Management?Summary: We've successfully implemented Allowance Consumption using Balance Management. The allowance is granted through an Entitlement Plan, consumed through a Consumpt…
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Where to save actual usage events in order to later calculate Usage qty sum for the periodSummary: How to save detailed usage events and later bill according to accumulating usage amount per period Content (please ensure you mask any confidential information)… -
Subscription AI Agent enabled in Redwood page but restricted to a single subscription inquirySummary: We enabled the Subscription AI Agent in the Redwood Subscription page as part of our testing. The agent is available through the Smart Actions menu within a sub…
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Can we Concatenate 3 fields and send the value to one of the AR DFF.Summary: We have a few custom fields created at the Subscription Product level and would like to concatenate the values of these 3 fields and send the value to one of th… -
Subscription Renewal NavigatorSummary: We are evaluating the available AI Agents for Subscription Management. We can see Subscription Renewal Navigator AI Agent available in AI Agent Studio, but we c…
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Unable to add the Entitlement Plan to a ProductSummary: Unable to add the Entitlement Plan to a Product Content (please ensure you mask any confidential information): We are unable to add the Entitlement Plan to a Pr… -
How retroactive/retrospective changes work in subscription management ?Summary: Hi We have a below requirement: If a subscription starts on January 1, 2025, with an initial price of $50 per month and is invoiced for four months (January to … -
Unable to Update Covered Asset TCV for Converted SM Contracts with Extended Warranty ItemsSummary: Unable to Update Covered Asset TCV for Converted SM Contracts with Extended Warranty Items Content (please ensure you mask any confidential information): Hi All…
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Unable to see Preview option for Usage Events in RedwoodSummary: Unable to see Preview option for Usage Events in Redwood Content (please ensure you mask any confidential information): Currently in Classic OSS order we are ab…Goopikrishnan Jayaraman-Oracle 21 views 2 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle
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how to send bulk api request to add charge adjustment in subscription ProductHi Team does anyone aware on how to add adjustments in bulk for pricing charge adjustment through api call instead of fbdi method Attaching the payload pls let us know i…
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Subscription Grouping ruleCan Subscription grouping rule consolidate order lines on subscription product and give consolidated quantity under one header. i.e. If we have 3 order lines of Product_…
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Order management header DFF fields to Subscription Product custom fields service mapping support?Summary: Order management header DFF fields to Subscription Product custom fields service mapping support? We would like to understand as we can map 1.order management H…
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Credit Memo for Usage Settlement in Oracle Subscription ManagementHello, We are using usage based subscriptions with estimates added. When the trueup is calculated, we expect if the usage is more than estimate then a new invoice must b… -
OSS_EVNT_RTNG_QTY_UOM for Allowance Consumption Rating with Balance ManagementHi Experts, We are implementing an Allowance Consumption use case using Oracle Subscription Management Balance Management. Setup completed: - Balance Code (Quantity-base…
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Error in Rate Subscription Usage Events that was entered via importSummary: we loaded usage events via import (ORA_OSS_SOURCE_IMPORT) and got error in - Rate subscription usage event. error - OSS_EVNT_RTNG_CHG_PRD_RTPL You must have at …
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Oracle Subscription Management Cloud being used for AdTech Business (Charged per usage)Summary: Oracle Subscription Management Cloud being used for AdTech Business Content (please ensure you mask any confidential information): Does anyone have examples of …
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Getting error You must map quantity and UOM attributes to persistent attributes in service mapSummary: After the Usage event creation and running ESS Job Rate Subscription Usage Events getting error 'You must map quantity and UOM attributes to persistent attribut…
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Is a Rate Plan always required for Usage Charges if they come from External systemHi Team, We are currently building an integration to interface pre-priced orders into Oracle Order Management (OM) for subscription items, which will flow into Subscript…
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How TCV is calculated for a shorter periodwe created a subscription with a single product line, having a start date of 24-Jul-2025 and an end date of 31-Dec-2027. The recurring list price is 1000 with a yearly b…
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Usage based subscription and revenue managementUsage based subscription and revenue management Hello, We have long running subscriptions (evergreen and billed every year). These susbcriptions are billed using estimat…
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Call fusion BIP report using REST APISummary: Hi Team, Are REST APIs available to query BI Publisher (BIP) reports in Oracle Fusion? If yes, please share the details including the endpoint URL and sample pa…
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Need to select dynamic pricelist while creating subscriptionSummary: My client is currently using Oracle EBS, where the price list is selected dynamically during the order creation process. However, in the Oracle Fusion Subscript… -
How to Perform Subscription Validation Action via REST APISummary: As per the documentation, there is POST Action API which will create Subscription Validations for a subscription. https://docs.oracle.com/en/cloud/saas/sales/fa…