Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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April Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 12 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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How to Set "Enable Periodic Revenue Recognition" Flag checked in SMCSummary: When a subscription with "one time charge", gets created in Active Status from Order Management in SMC. We need the "Enable Periodic Revenue Recognition" flag i… -
How to avoid the splitting of billing lines for fixed billing methodSummary: Hello Team, We see the splitting of product billing lines against the subscription, I observe it is happening due to the start date which is either at the mid o…
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How to Rate subscription usage on bill lines created from Sales order through CPQ-OM integrationSummary: Rate Usage button is not available at subscription bill lines level for the Usage subscription created from Order management Sales order using the CPQ-OM integr…
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Incorrect charge 'Recurring sale price' added by system for party site covered levelSummary: We are creating subscription to covered a party site through conversion and in UI. We are observing that system is automatically adding a charge line with Charg…
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how to integrate the subsscription management to Revenue managementSummary: need a Document to do the Integration between the Revenue Management and Subscription Management (Service Mappings ,Groovy Script) Content (please ensure you ma…
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How to create Standard Coverage Template in subscription with adjustment matrix with usage quantityIs there a way to capture usage quantities for service products in adjustment matrix of a standard coverage instead of price discount percentage. For example: Entitlemen…
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What is difference between Billing Offset Days and Interface Offset DaysSummary: In OSS_PRODUCTS we have Billing Offset Days and Interface Offset Days What is the difference between the two? Unfortunately documentation no details of Interfac…
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Unable to add BillToAccountDescription attribute in Subscription Header through app composerSummary: We need to add the BillToAccountDescription attribute to the SubscriptionHeader Details page. This attribute is a standardfield available under Fieldsin the Sub…
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Price list not retrieving through APISummary: Trying to create Subscription through Rest API. Pricing is defined in the system however open hitting the create Product API price list does not get retrieved a…
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Subscription Header Level is Active. And Product level are closed.Summary: We have closed all the Products from product level on Subscription. the status of the Products are Closed on Product level. But the Status of the Subscription o…
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How to enable coverage plans for subscription type products in Oracle SMSummary: Unable to associate coverage plans/entitlements for subscription type products in Oracle SM Content (please ensure you mask any confidential information): We cr…
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How to generate a separate invoice by month for past billing periodsSummary: Our business requirement is to generate a separate invoice (by month) for the past billing periods, because our customers could have a different PO for each mon… -
Subscription Advisor AI Agent not providing detailsSummary: Subscription Advisor AI Agent not providing details Content (please ensure you mask any confidential information): Version (include the version you are using, i…
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Create partial bill schedule for first bill instead of last billSummary: Is there way for system to default first bill schedule for partial term instead of last bill schedule. e.g. a subscription is for 779 days starting 3/1/2026 bil…
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Unable to view all fields to enable audit in oracle subscriptionSummary: Unable to view all below fields to enable audit in oracle subscription. Am I missing job role? I have Sub Specialist job role. i am looking to enable almost all… -
User defined notification typeSummary: In Event Notification Rule, I'd like to use User Defined Type for Notification Type. In the following screenshot, I only see Quote and Reminder. Is there a docu… -
Unable to search for some of the customers from Manage Customers. However, able to create AR invoiceSummary: Unable to search for some of the customers from Manage Customers. All the customers are loaded using FBDI. Out of these few are visible in manage customers whil…
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Will Oracle Assist in system configuration migration from Dev1 to Dev2 for Redwood UI ?Can you guide us configuration migration from 1 instance to another? We need to migrate from Dev1 instance to Dev2 instance. Can you help us understand the following: 1)… -
Enquiry on "standard/pre-built" integration from Subscription Renewal lines to CPQ Quote?Summary: We need to inquire on the "standard/pre-built" integration that picks up Subscription Renewal lines and creates a CPQ Renewal quote with Line Item Grid populate… -
How to terminate specific covered assets within a coverage item from SO using REST APISummary: How to terminate specific covered assets within a coverage item from SO using REST API Content (please ensure you mask any confidential information): We have a …
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memo line from subscription management to ARSummary: Need some help or any documentation on how to setup/map memo lines from subscription to AR Content (please ensure you mask any confidential information): Versio…
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26A New FeaturesSummary: We wanted clarity on a new feature in 26A named 'Track Allowances for Prerated Events'. In case of over usage, the business users currently follow a process whe…
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Negative quantity handling in SubscriptionsSummary: Subscriptions doesn't allow negative quantity. But we have to pass -ve quantity to RMCS to get revenue according to the requirements. Is there a standard way of…
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Can the Subscription be cancelled using REST APISummary: I am using this end point to cancel subscription, but it is throwing 400 bad request error /crmRestApi/resources/11.13.18.05/subscriptions/{SubscriptionNumber}/…
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Ability to create Subscription Bill Line Adjustment in bulk using REST APISummary: Ability to create Subscription Bill Line Adjustment in bulk using REST API Content (please ensure you mask any confidential information): There are 500 plus bil…
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Unable to View Subscription in Redwood processed by other UsersSummary: Hi Team, We are not able to View the subscriptions in Redwood UI which are processed by other users. We are only able to view our Own processed subscriptions. R…
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How do I copy the role Application Implementation Consultant and partially delete the role?Summary: To terminate the Subscription Management license, we are in the process of removing the roles associated this license. Because the Application Implementation Co…
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How to enable grouping rule in SMC using Subscription Number as the grouping object?Summary: Use Case - During Upsell, I want to add new products to the same subscription. Upsells are triggered from Quoting system and come to SMC through Fusion Order Ma…
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Getting error You must map quantity and UOM attributes to persistent attributes in service mapSummary: After the Usage event creation and running ESS Job Rate Subscription Usage Events getting error 'You must map quantity and UOM attributes to persistent attribut…
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How to change the start date of an included warranty?Currently the included warranty on Fusion is created based on the ship date and probably with a specific offset for installation purposes. However, if an OEM is selling …