Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Is there any way to Renew Subscriptions using import management?We attempted to perform subscription renewals by importing data through the Subscription Product import object. However, the import does not create or process subscripti…Mahad Ali Khan- SCM Consultant 11 views 0 comments 0 points Started by Mahad Ali Khan- SCM Consultant -
Create Subscription but billing should not go to Oracle AR. Revenue should be recognized in RMCSSummary: We need to create a Subscription with Product Type Subscription. The billing should not happen via Oracle AR from subscription. Need to capture only TCV and cha… -
Subscription Close with Prorate without credit , generated credit memo with ValueSummary: We have terminated a subscription with close credit method as prorate without credit and credit amount shown as zero. But on confirmation we could see that cred… -
Update Bill from date to Active subscription from past date to sysdateSummary: We have a one time charges for annual billing frequency from Bill-from-date in 1st Jan, 2024. Since, AR period closed for previous months and only current month…
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Tier Pricing Adjustments for Usage SubscriptionsSummary: Subscription Management usage billing: Asset Meter updates Usage Quantity, but tiered price/discount adjustment is not applied. We even tried without Asset Mete…
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Is Subscription Management mandatory for Direct Invoicing from Enterprise Contracts (Sell Intent)?Summary:Is Subscription Management mandatory for Direct Invoicing from Enterprise Contracts (Sell Intent) without OM or PO? Hi Everyone, We are trying to design a busine…
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Product Charge line is not getting createdSummary: We have created a subscription by fulfilling a Sales Order. The subscription was activated as well. However, the product charge was not created by application. …
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Subscription Order created from OM- What happens to subscription when item needs replacementSummary: We have the following scenario. One device is rented on monthly rental basis and created subscription order from Order management. Created 2 lines in OM. One is…
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Restrict Bill Line Amount Adjustment Action for Active SubscriptionsSummary: We would like to allow the Bill Line Amount Adjustment Action only for Subscriptions that are in Draft status or Under Amendment status. If the susbcription is …
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Payload to close subscription productSummary: The Api to close subscription is not working. /crmRestApi/resources/11.13.18.05/subscriptionProducts/{SubscriptionProductPuid}/action/close Sample Paylaod- { "c…
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Subscription redwood UI not displaying historical expired subscriptionsSummary: Hi Team, We have enabled redwood UI for oracle cloud subscription management. But it is retrieving subscriptions which are last updated in 365 days. This happen…
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can I bill subscription without activation when actual start date is not yet determinedSummary: We have extended warranties created in subscription which has start date based on installation completion, however extended warranty needs to be billed way in a…
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can we associate more than one order line to a subscription line in order managementSummary: We need to consolidate more than one order lines into a single subscription line while setting up order, current UI allows only adding one line in OM is there a…
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how to create evergreen subscription via Order REST APIWe have requirement to create evergreen subscription via Order REST API and what are all changes(algorithm) needed to create a subscription
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Subscription not sent to RMCSSummary: Subscription created in Subscription UI getting send to RMCS but subscription created from Order Management not getting picked by ESS Job Send Subscription Reve…
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You can't create a usage charge when the rating source is Internal - ErrorWhile uploading usage quantities using usage batch events and I am trying to upload usage quantities specific to charge since in a given period there are multiple charge…
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The value of the PricedQuantity attribute is invalid. (OSS-6075166)Summary: Import Management- > Manage Imports We uploaded the subscription data files using the 'Manage Import' function. Although the processes worked fine, we got error…
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Prerequisites to close a subscription lineSummary: We are unable to close the the subscription product line of multiple subscription product using the API, /crmRestApi/resources/11.13.18.05/subscriptionProducts/…
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How to achieve to populate estimated tax in subscription managementSummary: We have a requirement where tax classifications automatically start showing up in Subscription Management. Is there any way to display the estimated tax based o…
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Discount applied on Subscription Product Line is not showing as a separate line on AR Invoice.Summary: I have applied a discount through discount price list on subscription product but in AR Invoice, I don't see a separate line for discount. Rather system creates…
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Is there any workaround of "Manage Pricing Promotions" for Oracle Subscription Management?I want to apply the predefined discount or promotional codes to subscription like we do on Sales Order. I read that "Manage Pricing Promotions" is no available for Subsc…
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how to enable Proration Flag for One Time Sale Charges on Subscription?Summary: We want to enable Proration on One Time Sale Charges also. SO when Subscription is closed before End date we can generate credit memo to customer. share the ste… -
How to Enable Redwood UI Pages and Service Connections for a Custom Object in SCM Cloud.Summary: For Sales and Service custom objects, we can use the CX Extension Generator to enable Redwood based pages and connect them to the respective services. How can w…
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How to create a subscription but stop the revenue recognitionHello , I have a requirement where we need to a subscription and create an invoice but neither recognize the revenue nor send the billing lines to Revenue management.
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How to create Single Billing for One Time Charges with Multi Year ContractSummary: How to create subscription item in Subscription Management from order management for multi year contracts, for which billing happens in full one time at the sta…Goopikrishnan Jayaraman-Oracle 3 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle -
SLA Milestones not reflecting for imported SRsTeam, SLA milestones are getting reflected when SRs are created via UI, But not reflecting to SRs created via import(even after running the scheduled process-Monitor Ser…
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COGS recognition proportionate to Revenue for non-inventory service itemsSummary: Our client has a requirement where they need COGS recognition to be in proportion to Revenue recognized for non-inventory service items. Let us say, that we are…
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Incorrect Subscription Header Total Contract Value (TCV) during Contract AmendmentSummary: When an amendment is performed on a Subscription TCV value at the Subscription Header in “Under Amendment” status and “Pending Approval” Status shows incorrect …
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OM Imported Subscriptions End Date removal using Algorithm ScriptAs you know, Oracle Fusion currently does not support > import of Evergreen Subscriptions from Order Management. Namely, Sales Order line for subscription item cannot be…
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You must provide an item master to create the subscription. (OSS-6075035)Summary: We are getting this error while creating the subscritpion for few users when we add few custom roles. This is not reproducible for other users having the same r…Yaswanth-Raj-Eadarada-Oracle 21 views 2 comments 0 points Most recent by Yaswanth-Raj-Eadarada-Oracle