Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How to prevent creation of Subscription Product lines with duplicate Standard or EFF field values.Summary: How to setup check or validation upon Subscription Product line entry that will prevent creating lines with duplicate values in Standard, custom or EFF field. E… -
Order management to Subscription management Service mappingSummary: we would like to service map sales order line EFF field to Standard field on Subscription product level.is this possible? Destination Field#Meter(MeterDefinitio…
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Unable to increase subscription price through Import managementSummary: We are trying to increase subscription price through Subscription Charge Adjustment Import Object, when trying to do same we are encountering the problem "The d…
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Retrieving custom fields from GET subscription or GET subscription productSummary: HI Team, We have a created a custom field at the product line level called "ABC" and would want to retrieve the custom field while we fetch the subscription dat… -
Reset the Processed flag in the OSS_RMCS_DOC_LINES_T tableWe have lines in the OSS_RMCS_DOC_LINES_T table with Processed_Flag = 'Y'. The log for the Send Subscriptions to RMCS ESS job shows the document lines were inserted so t…
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How Can we change "Currency" in Renewal Subscription even on draft status ??Summary: when a subscription is renewed our business has a scenario where we want to change the currency. Currently is Un-editable so do we have away to do that ?? Conte… -
How to add custom attributes within the Attributes LOV of Manage Event Types task?Summary: Unable to add new custom attributes of subscription usage event object within Manage Event Types task of Subscription Management to cover entitlement plan Conte…
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Items Created in Classic UI Product Information Management-PIM not visible on Redwood SubscriptionWe have created few dummy items in PIM where still there is Classic UI. Them I am trying to create Subscription on Subscription Management Cloud which is also on Classic…
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Subscription Usage Event DashboardDoes the subscription usage event dashboard (released in 24d) has an option/button to reprocess the error batch from the dashboard itself?
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Can we update the rate plan in subscription Product without amending the product ?Summary: Hi, We have requirement to update the rate plan without amending the product. Content (please ensure you mask any confidential information): Version (include th… -
Need to put billing line on hold for subscription product based on OM date attributesSummary: Hi team, We are creating a sales order with covered and coverage items. Once the covered item shipped, coverage details are interfaced to Subscription Managemen…
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unable to view any subscription recordSummary: we have a user who can't see any subscription record (user A), we already copied the role of a user (User B) who can see a subscription record, but still this u…
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How to map Sales Order Line EFF to Subscription Product DFFSummary: We have a requirement to pass Sales Order Line EFF to Subscription Product DFF (Edit Additional Information). Can you please provide any document or steps to ac…
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API/Import file to add ad hoc bill lineSummary: Hi Team, We are looking for an api/sample import file to create the ad hoc bill line for around 100 subscriptions in bulk. Can you provide the details on the sa… -
How to enable proration based on fixed number of days for a month?Summary: We have requirement to give prorated credit based on fixed number of days for a month, when we close the subscription using "Prorate with Credit" option Ex: If …
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Product line PUID to be shown in relationship tab along with subscription numberSummary: HI team, The business requires that the Product Line PUID be displayed in the Relationship tab alongside the Subscription Number when a subscription is renewed.…
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Unable to update Interface date in Subscription product billines to sysdateSummary: Unable to update Interface date in Subscription product billines to sysdate when the Subscription Start date is in Future Date Content (please ensure you mask a…
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Included Warranty using REST APISummary: Can Included Warranty be created using REST APIs Content (please ensure you mask any confidential information): We have the configurations done to automatically…
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How do we publish Subscription creation business event to external platformSummary: We have a requirement to publish business event to external platform when subscription creation action happens. Content (please ensure you mask any confidential…
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Is it possible to capture Subscription Product Amend Reason with Credit Memo Credit Reason?Summary: We have business requirement to capture to capture Subscription Product Amend Reason or Close Reason with Credit Memo Credit Reason. Both were standard fields. …
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Will Oracle Assist in system configuration migration from Dev1 to Dev2 for Redwood UI ?Can you guide us configuration migration from 1 instance to another? We need to migrate from Dev1 instance to Dev2 instance. Can you help us understand the following: 1)…
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Subscription Object contains 1 Standard payment method, where as in Available list contains more.Summary: Subscription Object is having one payment method, where Available list contains two payment methods in Application Composer for Subscription Header and Subscrip…
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Subscription Management Redwood UISummary: We have enabled the Subscription Management Redwood UI in 25B. When this Subscription Management Redwood UI will become default and mandatory. Kindly confirm on…
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How to apply Flexible Price Plan at Subscription Product level for a single itemSummary: Documentation reference : We have configured some Subscriptions items with multiple charges for each of them : Recurring / One Time / Usage Documentation says t…
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How to update the customer name for an active subscription?Summary: Need help with a scenario, So we have a subscription created for "Customer1" for an year with monthly billing. Now after 6 month we need to change the customer …
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subscriptions, I want to bill in advancesubscriptions, I want to bill in advance, recognize the receivable against unearned revenue immediately but want to start the revenue recognition a year into the future
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ESS jobs in subscription managementSummary: what is the impact in subscription management for "Fetch Pricing Information for Subscriptions and Generate Billing Schedule" job and we could find logs for "Up…
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Which table stores the audit information of subscription bill linesSummary: Hi, We are currently updating the Usage Quantity field on a daily basis at the bill line level. We need to generate a report that shows usage for a specific mon…
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Subscription Management Sales Price Credit MemoSummary: When we close or amend Subscription Products with Prorate with Credit, Credit memo option - on invoice the credit memo not generated for billing summary with Sa…
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Advance Exchange should terminate the old asset and add the new asset to the same subscriptionA Sales Order is having a return line and a new product line in case of Advance Exchange. When interfaced to subscription, it should terminate the old covered line asset…