Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
-
How to obtain Oracle Subscription details for a sales order in Oracle Fusion OMHello, I am trying to find a link between Fusion Order Management and Subscription Management. So we have few orders for which we have an item with subscription flag on,… -
AR interface shows different batch source names for two lines coming from subscririptionWe have Recurring and Usage item integrated from Order management to Subscription. After interfacing the usage andf Recurring lines from SMC(subscription management) int…
-
August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
Redwood User Interface for Subscription ManagementSummary: I need to implement Redwood UI for Subscription Management. I followed all the steps to enable Redwood UI in OSM but I'm getting blank screen after going to new…
-
Avoid Custom attributes to copy when a subscription is renewedSummary: Hi team, The business requires that certain custom line level attributes—specifically "Trial Type" and "Trial Duration"—should not be copied to the new subscrip…
-
25C Configurable Grouping Rules for SubscriptionsSummary: Is it mandatory to have Grouping Rules for Subscriptions? We are currently using RESTAPI to create new subscription and update existing subscription, will it re…
-
How to acquire usage quantity from External application to Subscription ManagementSummary: Hi, We have a requirement to acquire usage quantity from External application to subscription bill Lines. Please help me to setup this requirement in Subscripti… -
how to update date to interface field in bill line in subscription productSummary: Hi we are trying to update date to interface field in bill line based on charge definition Eg : if charge definition is true up then date to interface should be…
-
How to update unit list price of products at of an active subscriptionNeed to update the unit list price of products of an active subscription.
-
Restrict user assigned to one Business unit from accessing data of another Business unitSummary: Is there a way we can restrict the user of one business unit from accessing the data of another business unit? From example the subscriptions that are created i…
-
Unable to load Subscription Product through Import ManagementWe in process of loading Subscriptions in Oracle Fusion. However, the load for Subscriptions have errored out with following error - An error occurred during the data im…
-
How do I make the 'RenewedDate' subscription product standard attribute visible in the UIHi, We have identified a standard field with the API name RenewedDate and display name Renewed On. As per our business requirements, we would like this field to be visib…
-
How to rate usage commitments in Oracle Subscription Mgmt?Summary: Facing errors while rating usage commitments in Oracle Subscription Management Content (please ensure you mask any confidential information): Hi, We are having …
-
CX Subscriptions - mass actionsSummary: Hi team, Looking to advise a customer, on recommended practices for broad actions such as the ones mentioned below. Customer business model: selling SaaS produc…
-
Pass Unified Rate Plan Name for Subscription ProductsSummary: I have a requirement to pass the rate plan for subscription product using API and to specify it, it only accept 'RequestedRatePlanNumber' parameter, so I can se… -
Oracle solutions for license fulfillment (Software industry)Summary: Our organization would like to connect with other software companies who have successfully implemented Subscription Management to fulfill and service software l…
-
How to pass Satisfaction plan as Immediate for a few products from Subscriptions to RMCSSummary: How to pass Satisfaction plan as Immediate for a few products from Subscriptions to RMCS Content (please ensure you mask any confidential information): We tried…
-
How to update Ship-To Site Address using APISummary: Looking for REST/SOAP API to update "Bill To" Site address. Content (please ensure you mask any confidential information): We are creating Hub Organization Cust…
-
How to prevent creation of Subscription Product lines with duplicate Standard or EFF field values.Summary: How to setup check or validation upon Subscription Product line entry that will prevent creating lines with duplicate values in Standard, custom or EFF field. E…
-
Order management to Subscription management Service mappingSummary: we would like to service map sales order line EFF field to Standard field on Subscription product level.is this possible? Destination Field#Meter(MeterDefinitio…
-
Unable to increase subscription price through Import managementSummary: We are trying to increase subscription price through Subscription Charge Adjustment Import Object, when trying to do same we are encountering the problem "The d…
-
Retrieving custom fields from GET subscription or GET subscription productSummary: HI Team, We have a created a custom field at the product line level called "ABC" and would want to retrieve the custom field while we fetch the subscription dat… -
Reset the Processed flag in the OSS_RMCS_DOC_LINES_T tableWe have lines in the OSS_RMCS_DOC_LINES_T table with Processed_Flag = 'Y'. The log for the Send Subscriptions to RMCS ESS job shows the document lines were inserted so t…
-
How Can we change "Currency" in Renewal Subscription even on draft status ??Summary: when a subscription is renewed our business has a scenario where we want to change the currency. Currently is Un-editable so do we have away to do that ?? Conte… -
How to add custom attributes within the Attributes LOV of Manage Event Types task?Summary: Unable to add new custom attributes of subscription usage event object within Manage Event Types task of Subscription Management to cover entitlement plan Conte…
-
Items Created in Classic UI Product Information Management-PIM not visible on Redwood SubscriptionWe have created few dummy items in PIM where still there is Classic UI. Them I am trying to create Subscription on Subscription Management Cloud which is also on Classic…
-
Subscription Usage Event DashboardDoes the subscription usage event dashboard (released in 24d) has an option/button to reprocess the error batch from the dashboard itself?
-
Can we update the rate plan in subscription Product without amending the product ?Summary: Hi, We have requirement to update the rate plan without amending the product. Content (please ensure you mask any confidential information): Version (include th…
-
Need to put billing line on hold for subscription product based on OM date attributesSummary: Hi team, We are creating a sales order with covered and coverage items. Once the covered item shipped, coverage details are interfaced to Subscription Managemen…
-
unable to view any subscription recordSummary: we have a user who can't see any subscription record (user A), we already copied the role of a user (User B) who can see a subscription record, but still this u…