Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
-
Is there a way to set "Hide Amended Products" checkbox as enabled by default?Summary: We need to set the default value as Enabled on 'Hide Amended Products' on Subscription Management page. Content (please ensure you mask any confidential informa… -
How to Perform Subscription Validation Action via REST APISummary: As per the documentation, there is POST Action API which will create Subscription Validations for a subscription. However we are not able to use this one as we …
-
Subscription information not showing in Install Base module under Subscription section.Summary: We created Coverage based subscriptions and created a covered level product by associating an Install base asset. If we navigate to the Install base asset modul…
-
What is the Table name replacing OKS_REPROCESSING in Oracle fusionSummary: Hi, I want to create an alert for sales order lines that are stuck in the interface to subscription with error. In EBS it was called OKS_REPROCESSING, in Oracle…
-
how to create evergreen subscription via Order REST APIWe have requirement to create evergreen subscription via Order REST API and what are all changes(algorithm) needed to create a subscription
-
why is prorate credit not interfaced after closing subscriptionI closed a subscription, choosing prorate with credit. The subscription was closed and I saw the credit on the billing summary but the credit transaction was not interfa…
-
How to change subscription related data in the existing linesSummary: How to change subscription related data in the existing lines while interfacing data from OM to Subscription Management. Is there any way to change the subscrip…
-
Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 11 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
OM to Subscription integration error with The value of the Inventory Item Id attribute is not validSummary: While we are integrating OM to subscription, standard orchestration failed in creation of the subscription with one Item. It says that Detail Message: oracle.jb…
-
1How to set renewal Type value to Do Not Renew for Child items in Subscritption?Summary: Hi Team, We are working on a requirement , where we want to set Renewal Type (at product level) to "DO NOT RENEW" only for child Items. We have a parent child h…
-
Unable to update the CalculateEstimatedTaxFlag via Subscription Patch APISummary: I'm trying to update the CalculateEstimatedTaxFlag to True via Patch API: crmRestApi/resources/11.13.18.05/subscriptions// Content (please ensure you mask any c…
-
Has anyone used the Subscription 360 Dashboard? Please provide more information on how to set upSummary: I can see the screenshot below in Oracle Website Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip… -
Can we use precision in groovyWe have a groovy script written for calculation of Bill Amount sent to AR from Subscription. While importing the invoices to AR we are getting error 'Currency Precision …
-
New Warranty Getting Activated after Shipping the repaired AssetSummary: After Shipping back the Repaired Asset through Order Management , New Warranty is getting created in Subscription Management. Ideally it should have amendment i…
-
how to make subscription profile field updatable after subscription activatedSummary: Hi all, Is there any way we can make the subscription profile field editable after the subscription activated? Content (please ensure you mask any confidential …
-
How to process multiple serviceids in one usage batchSummary: We have requirement to pass multiple service ids in one usage batch. Below 3 steps are used to create usage events Step1 url:crmRestApi/resources/11.13.18.05/su…
-
Access Group Members - Different results on screen and APIHello, I'm facing a situation where an user is added to a Role on Security Console, I can see that the user has been added succesfully but it is not present in the list …
-
can we make the checkbox in the amend product page as default yes in Subscription management.Is there any way to make the 'Copy charges' and 'Include adjustments' as a default tick or yes in the amend product page which pops up when we amend a product in subscri…
-
25B: Specify Day of the Month for Billing AlignmentWe want to understand the feature of this New Attribute Align Billing Day. We are currently using Align Billing From attribute in Integrations using RESTAPI and File Upl…
-
Not generating billing schedules when Evergreen ESS job is ran on existing subscriptionSummary: "Generate Bill Lines for Evergreen Subscriptions and Subscriptions with Pricing Terms" Program is not creating Bill Lines on the existing Subscriptions that do …
-
What are the steps required to use a subscription product dff to make pricing adjustments ?What are the steps required to use a subscription product dff to make pricing adjustments ?
-
Is it possible to define a parent contract and child contract kind of relationshipSummary: Is it possible to create a contract for a Parent customer and subsequent contract for child/franchise of parent? Thereafter, it is possible to search child/fran…
-
Mass upload data to create multiple product lines for a given subscription, validate & activateSummary: One of my Customer having requirement to Mass upload data to create multiple product lines for a given subscription and validate and activate it. Please provide…
-
How retroactive/retrospective changes work in subscription management ?Summary: Hi We have a below requirement: If a subscription starts on January 1, 2025, with an initial price of $50 per month and is invoiced for four months (January to … -
How to change the billing frequency after the subscription is sent from FOM into the OSS_ORDER_TRANSSummary: How to change the billing frequency after the subscription is sent from FOM into the OSS_ORDER_TRANSACTIONS. How to change the billing frequency after the subsc…
-
Custom Role Created for SubscriptionSummary:Custom Role Created for Subscription Content (please ensure you mask any confidential information): Hello, I have created custom role for subscription. Can you t…
-
Attribute set for Tax Exemption Control in entity ProductsEO failedSummary: HI All, While loading Subscription Product via import process (FBDI), getting the below error. "Attribute set for Tax Exemption Control in entity ProductsEO fai…
-
Warehouse field data not flowing from order management to subscription lineWarehouse field not flowing from Order management to Subscription line. It's a seeded field and not custom.
-
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Link to download oracle.ucm.fa_client_11.1.1.jarSummary: Hi, I want to upload csv files to UCM using java cURL. As per the documentation we need the jar file → oracle.ucm.fa_client_11.1.1.jar. Where do I download this…