Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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New Warranty Getting Activated after Shipping the repaired AssetSummary: After Shipping back the Repaired Asset through Order Management , New Warranty is getting created in Subscription Management. Ideally it should have amendment i… -
how to make subscription profile field updatable after subscription activatedSummary: Hi all, Is there any way we can make the subscription profile field editable after the subscription activated? Content (please ensure you mask any confidential …
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How to process multiple serviceids in one usage batchSummary: We have requirement to pass multiple service ids in one usage batch. Below 3 steps are used to create usage events Step1 url:crmRestApi/resources/11.13.18.05/su…
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Access Group Members - Different results on screen and APIHello, I'm facing a situation where an user is added to a Role on Security Console, I can see that the user has been added succesfully but it is not present in the list …
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can we make the checkbox in the amend product page as default yes in Subscription management.Is there any way to make the 'Copy charges' and 'Include adjustments' as a default tick or yes in the amend product page which pops up when we amend a product in subscri…
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25B: Specify Day of the Month for Billing AlignmentWe want to understand the feature of this New Attribute Align Billing Day. We are currently using Align Billing From attribute in Integrations using RESTAPI and File Upl…
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Not generating billing schedules when Evergreen ESS job is ran on existing subscriptionSummary: "Generate Bill Lines for Evergreen Subscriptions and Subscriptions with Pricing Terms" Program is not creating Bill Lines on the existing Subscriptions that do …
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What are the steps required to use a subscription product dff to make pricing adjustments ?What are the steps required to use a subscription product dff to make pricing adjustments ?
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Is it possible to define a parent contract and child contract kind of relationshipSummary: Is it possible to create a contract for a Parent customer and subsequent contract for child/franchise of parent? Thereafter, it is possible to search child/fran…
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Mass upload data to create multiple product lines for a given subscription, validate & activateSummary: One of my Customer having requirement to Mass upload data to create multiple product lines for a given subscription and validate and activate it. Please provide…
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How retroactive/retrospective changes work in subscription management ?Summary: Hi We have a below requirement: If a subscription starts on January 1, 2025, with an initial price of $50 per month and is invoiced for four months (January to … -
How to change the billing frequency after the subscription is sent from FOM into the OSS_ORDER_TRANSSummary: How to change the billing frequency after the subscription is sent from FOM into the OSS_ORDER_TRANSACTIONS. How to change the billing frequency after the subsc…
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Custom Role Created for SubscriptionSummary:Custom Role Created for Subscription Content (please ensure you mask any confidential information): Hello, I have created custom role for subscription. Can you t…
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Attribute set for Tax Exemption Control in entity ProductsEO failedSummary: HI All, While loading Subscription Product via import process (FBDI), getting the below error. "Attribute set for Tax Exemption Control in entity ProductsEO fai…
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Warehouse field data not flowing from order management to subscription lineWarehouse field not flowing from Order management to Subscription line. It's a seeded field and not custom.
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Link to download oracle.ucm.fa_client_11.1.1.jarSummary: Hi, I want to upload csv files to UCM using java cURL. As per the documentation we need the jar file → oracle.ucm.fa_client_11.1.1.jar. Where do I download this…
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Need to Get a field from Subscription Tables OSS_PRODUCTSSummary: I need to Get a field from Subscription Tables, we are able to see a field 'Term' in front end at product level in subscription also we can see the field in the…
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If populated, is the Renewal Duration and Period used regardless if the Use renewal term is checked?If populated, is the Renewal Duration and Renewal Period fields at the Subscription header's Renewal Control, or at the Subscription product's Summary used for renewals …
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Estimation Based Usage SubscriptionSummary: Creating subscription with estimation amount/quantity and minimum quantity/amount through sales order. Content (please ensure you mask any confidential informat…
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How to Renew Subscription with One-Time Charge have same price information as in original subscriptHi team, We would like to know how to Renew a subscription with One-Time Charges for which the renewed subscription should have same price information as in original sub…
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Do Copy Maps copy all flex fields or can we choose/control what flex fields are copied?The business wants to understand if when duplicating a subscription, they can choose/control which flex fields to copy over to the duplicated subscription.
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24D: Create Invoices with a Past Transaction DateSummary: We want to understand how the attribute Planned Invoice Date will get calculated and populated for Advance and Arrears invoice. Please confirm what will be the …
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Revenue allocation % override in revenue milestones once the subscription is in Active statusSummary: We're implementing Milestone Billing feature in Subscription Management. Customer has come up with a very basic use-case that they want to adjust the revenue al… -
How can we handle renewals and amendments of migrated subscriptions from Fusion Order ManagementSummary: Hi team, How can we handle renewals and amendments of migrated subscriptions from Fusion Order Management? Kindly, let us know. Thanks Content (please ensure yo…
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How to import holiday calender from HCM into Subscription Entitlement ExceptionSummary: How to import the holiday calender from HCM into Subscription Entitlement availability - exception automatically so that the holiday's defined are in sync in Co…
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Does new "Manage Pricing Promotions" feature applies to subscriptionSummary: I wonder if the new 24C feature Manage Pricing Promotions works with subscription management ?? in addition, when trying to define a promotion for a subscriptio… -
How to apply a tier based discount on total contract value of a subscriptionSummary: for a given subscription , with 1 subscription line (product) we need to apply a discount based on total contract value this discount must be a % based of total…
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How to Prorate the bill amount by unitprice for recurring charges in subscriptionSummary: We have requirement to display (groovy script)prorate value in billing summary based on billamount/unitprice for each bill line. example: 1/1/2025 to 1/31/2025 …
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How to send email notification upon Subscription ActivationHow can we send an email notification when Subscription is first activated? I didn' t find any setup option in teh Subscription module itself. Maybe there are other tech…