Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Can we split the data from a custom field in SM into different DFFs in AR using an algorithm?Summary: We are seeking a solution to divide the data entered in a long text field type into segments and send them to various DFFs in AR using service mapping and algor… -
25B: Create On-account Credit Memo for Bill Lines not Invoiced from ReceivablesWe already have option to select Credit Memo option as On Account in Subscription Profile. We want to understand exact business scenario for this new attribute in Subscr…
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Need to create multiple nodes in target viewpoint through subscriptionSummary: I have two viewpoints (VP1, VP2) they both are of same dimension and use different node types(NT1,NT2) and i have convertor created between these node types. I …
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[$coveredLevels.Asset Item Name] attribute in invoice text returns item description and not item#We have configured subscription profile with invoice text which contains attribute [$coveredLevels.Asset Item Name] As per the attribute says it should add item name in …
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Is it possible to create different renewal templates for different customersSummary: Is it possible to create different renewal templates for different customers ? Because we have option of choosing different Business Units and renewal templates…
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In Subscription Management how do I add new attribute values to the LOV in Manage Event Types?Summary: In Subscription Management how do I add new attribute values to the LOV in Manage Event Types? Content (please ensure you mask any confidential information): In…
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Update the Custom Attributes in Billing Lines (Schedules) based upon Subscription Header Level FlagThere is a specific requirement to update Custom Attribute (EX: PO_Category) on the Billing Lines based upon its value at Subscription Header. Is there a way to achieve … -
REMINDER: Revenue Transformation Overview Demo 5/22 @ 2PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Calling a Oracle REST API in groovy script under Object triggersreceiving null response while calling oracle standard rest API in groovy , please help with this, we are trying to call groovy based on certain conditions to update inte…
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How to use Custom Covered Levels?Summary: Content (required): Hello Team, We need to understand the use of Custom Covered Levels. In the implementation guide, it's not clear what(I.e. Party, Product Gro… -
How a Subscription Item can be used to populate different Prices based on the Type of UseContent Hi, Customer want to use same Item for Rental and Loan perspective. When we select the Item as Rental then it system should populate prices Rental price and when…
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Do we have a way to attach the document on the subscription product level?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
Can we update the Price Periodicity on Subscription product charge?Hello, How do we update the price periodicity on the subscription product charge ? We have defined the price for the product as below (Month and Year). But we are unable… -
How to send estimated usage quantity from om to smcSummary: Hi There is a field called estimated usage quantity for usage based in smc to bill the customer in advance based on some quantities. We want to pass the values …
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Difference between the Sales product of type Preventive Maintenance and Extended WarrantySummary: We have tried creating Subscriptions of type both Extended warranty and Preventive Maintenance. But we haven't seen any difference between both the types. We wa…
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Summarize bill lines from subscription before sending to AR invoicingSummary: Our client has the requirement to have usage products have a daily price periodicity in subscription management, and are billed monthly. With this set up, a mon…
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How to price subscription item based on the existing lines on the subscription?We have group of products usually categorized as a bundle. The character of this bundle is in such a way that if any one of the product belonging to the bundle is ordere…
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Is there a way to set "Hide Amended Products" checkbox as enabled by default?Summary: We need to set the default value as Enabled on 'Hide Amended Products' on Subscription Management page. Content (please ensure you mask any confidential informa…
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How to Perform Subscription Validation Action via REST APISummary: As per the documentation, there is POST Action API which will create Subscription Validations for a subscription. However we are not able to use this one as we …
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Subscription information not showing in Install Base module under Subscription section.Summary: We created Coverage based subscriptions and created a covered level product by associating an Install base asset. If we navigate to the Install base asset modul…
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What is the Table name replacing OKS_REPROCESSING in Oracle fusionSummary: Hi, I want to create an alert for sales order lines that are stuck in the interface to subscription with error. In EBS it was called OKS_REPROCESSING, in Oracle…
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how to create evergreen subscription via Order REST APIWe have requirement to create evergreen subscription via Order REST API and what are all changes(algorithm) needed to create a subscription
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why is prorate credit not interfaced after closing subscriptionI closed a subscription, choosing prorate with credit. The subscription was closed and I saw the credit on the billing summary but the credit transaction was not interfa…
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How to change subscription related data in the existing linesSummary: How to change subscription related data in the existing lines while interfacing data from OM to Subscription Management. Is there any way to change the subscrip…
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Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 11 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
OM to Subscription integration error with The value of the Inventory Item Id attribute is not validSummary: While we are integrating OM to subscription, standard orchestration failed in creation of the subscription with one Item. It says that Detail Message: oracle.jb…
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1How to set renewal Type value to Do Not Renew for Child items in Subscritption?Summary: Hi Team, We are working on a requirement , where we want to set Renewal Type (at product level) to "DO NOT RENEW" only for child Items. We have a parent child h…
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Unable to update the CalculateEstimatedTaxFlag via Subscription Patch APISummary: I'm trying to update the CalculateEstimatedTaxFlag to True via Patch API: crmRestApi/resources/11.13.18.05/subscriptions// Content (please ensure you mask any c…
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Has anyone used the Subscription 360 Dashboard? Please provide more information on how to set upSummary: I can see the screenshot below in Oracle Website Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip…
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Can we use precision in groovyWe have a groovy script written for calculation of Bill Amount sent to AR from Subscription. While importing the invoices to AR we are getting error 'Currency Precision …