Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How to prevent creation of Subscription Product lines with duplicate Standard or EFF field values.Summary: How to setup check or validation upon Subscription Product line entry that will prevent creating lines with duplicate values in Standard, custom or EFF field. E… -
Unable to increase subscription price through Import managementSummary: We are trying to increase subscription price through Subscription Charge Adjustment Import Object, when trying to do same we are encountering the problem "The d…
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Retrieving custom fields from GET subscription or GET subscription productSummary: HI Team, We have a created a custom field at the product line level called "ABC" and would want to retrieve the custom field while we fetch the subscription dat… -
How Can we change "Currency" in Renewal Subscription even on draft status ??Summary: when a subscription is renewed our business has a scenario where we want to change the currency. Currently is Un-editable so do we have away to do that ?? Conte… -
How to add custom attributes within the Attributes LOV of Manage Event Types task?Summary: Unable to add new custom attributes of subscription usage event object within Manage Event Types task of Subscription Management to cover entitlement plan Conte…
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Items Created in Classic UI Product Information Management-PIM not visible on Redwood SubscriptionWe have created few dummy items in PIM where still there is Classic UI. Them I am trying to create Subscription on Subscription Management Cloud which is also on Classic…
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Subscription Usage Event DashboardDoes the subscription usage event dashboard (released in 24d) has an option/button to reprocess the error batch from the dashboard itself?
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Can we update the rate plan in subscription Product without amending the product ?Summary: Hi, We have requirement to update the rate plan without amending the product. Content (please ensure you mask any confidential information): Version (include th… -
Need to put billing line on hold for subscription product based on OM date attributesSummary: Hi team, We are creating a sales order with covered and coverage items. Once the covered item shipped, coverage details are interfaced to Subscription Managemen…
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unable to view any subscription recordSummary: we have a user who can't see any subscription record (user A), we already copied the role of a user (User B) who can see a subscription record, but still this u…
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How to map Sales Order Line EFF to Subscription Product DFFSummary: We have a requirement to pass Sales Order Line EFF to Subscription Product DFF (Edit Additional Information). Can you please provide any document or steps to ac…
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API/Import file to add ad hoc bill lineSummary: Hi Team, We are looking for an api/sample import file to create the ad hoc bill line for around 100 subscriptions in bulk. Can you provide the details on the sa… -
Product line PUID to be shown in relationship tab along with subscription numberSummary: HI team, The business requires that the Product Line PUID be displayed in the Relationship tab alongside the Subscription Number when a subscription is renewed.…
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Unable to update Interface date in Subscription product billines to sysdateSummary: Unable to update Interface date in Subscription product billines to sysdate when the Subscription Start date is in Future Date Content (please ensure you mask a…
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Included Warranty using REST APISummary: Can Included Warranty be created using REST APIs Content (please ensure you mask any confidential information): We have the configurations done to automatically…
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How do we publish Subscription creation business event to external platformSummary: We have a requirement to publish business event to external platform when subscription creation action happens. Content (please ensure you mask any confidential…
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Will Oracle Assist in system configuration migration from Dev1 to Dev2 for Redwood UI ?Can you guide us configuration migration from 1 instance to another? We need to migrate from Dev1 instance to Dev2 instance. Can you help us understand the following: 1)…
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Subscription Object contains 1 Standard payment method, where as in Available list contains more.Summary: Subscription Object is having one payment method, where Available list contains two payment methods in Application Composer for Subscription Header and Subscrip…
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How to apply Flexible Price Plan at Subscription Product level for a single itemSummary: Documentation reference : https://docs.oracle.com/en/cloud/saas/subscription-management/fasum/overview-of-subscription-pricing.html#s20069387 We have configured…
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How to update the customer name for an active subscription?Summary: Need help with a scenario, So we have a subscription created for "Customer1" for an year with monthly billing. Now after 6 month we need to change the customer …
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subscriptions, I want to bill in advancesubscriptions, I want to bill in advance, recognize the receivable against unearned revenue immediately but want to start the revenue recognition a year into the future
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ESS jobs in subscription managementSummary: what is the impact in subscription management for "Fetch Pricing Information for Subscriptions and Generate Billing Schedule" job and we could find logs for "Up…
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Which table stores the audit information of subscription bill linesSummary: Hi, We are currently updating the Usage Quantity field on a daily basis at the bill line level. We need to generate a report that shows usage for a specific mon…
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Subscription Management Sales Price Credit MemoSummary: When we close or amend Subscription Products with Prorate with Credit, Credit memo option - on invoice the credit memo not generated for billing summary with Sa…
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Advance Exchange should terminate the old asset and add the new asset to the same subscriptionA Sales Order is having a return line and a new product line in case of Advance Exchange. When interfaced to subscription, it should terminate the old covered line asset…
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can we pass requestedrateplanname while creating order via REST APISummary: we have request to validate if there is a way to create order for usage based subscription with "requestedrateplanname" via REST API Content (please ensure you …
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25B Subscription Management Redwood UISummary: We have enabled redwood UI for Subscription Management. But we are not able to find the custom fields anywhere in UI. kindly suggest how to enable the custom fi…
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Is there anyway to view taxes (if applicable) in the subscription prior to activation ?Summary: Hi, Is there any way to view taxes in subscription before subscription activation. Content (please ensure you mask any confidential information): Version (inclu…
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From where does the total comes for an asset associated to covered levels.Summary: When ever an asset is associated to an warranty item for the subscription a values pops up under the total. So how does the value comes up and from where does i…
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How do we Suspend/resume Subscription from order managementSummary: How do we Suspend/resume Subscription from order management Content (please ensure you mask any confidential information): Version (include the version you are …