Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How can we retrieve the historical data for subscription changes?We have a requirement to find the historical data for subscription. For example, If a PRODUCT LINE was amended 3 times, then how can we check what was the data in first … -
Bill To Date in Invoice Text Subscription Billing SummarySummary: Bill To Date in Invoice Text Subscription Billing Summary not getting captured correctly. We are capturing Invoice Text Description in Subscription Product as b…
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How to add custom fields or DFF in Rate plans ?Summary: Hi, We have a requirement to store additional information at Rate plan level, how can we add custom/DFF fields in rate plan. Any leads would be appreciated Cont… -
Field BILL_TO_CONTACT_ID from oss_subscriptions table is joined with customer contacts tablesHow the field BILL_TO_CONTACT_ID from oss_subscriptions table is mapped in customer contacts tables? The SHIP_TO_CONTACT_ID from the same table is mapped with hz_relatio…
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asset relationthipSummary: when adding covered level of Asset, choose serial. click on the icon of Asset relationship - we see the serial top level related assets (parent) and lower level…
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how to close a subscription from order managementSummary: We are looking for a way to close a subscription from Order Management. Kindly, let us know. Content (please ensure you mask any confidential information): Vers…
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How to Enable Proration of One-Time Charges when Subscriptions are created from OMSummary: We have a requirement to enable the Enable Proration check box on the Chrages/Pricing tab at Subscription Product level. Is there any way to check this check bo…
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Update billing charges for the subscription productWhile calculating the charges in bill line of subscription Management , there is a requirement from c customer side to update the charges as Billing Charges = Base Pric…
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Not able to add Close /Cancel reason in SMC Header Audit TabSummary: We want close/cancel reason in SMC header audit tab, but we are not able to find a way. Earlier we did the same for Product level Aduit tab from Manage Audit po…
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subscription /subscription product Audit log Rest API available ?Summary: Looking for subscription /subscription product Audit log Rest API available ? Content (please ensure you mask any confidential information): Version (include th…
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Is 'Enable periodic billing' in Sales Price charge avaliable in Header or Line level?Summary: we need to use in Charge Sales Price the field - 'Enable periodic billing' in order to invoice Quarterly. is this field avaliable in Header or line level? we on…
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi… -
Need Confirmation on the tax calculation for Subscription invoicesSummary: Please confirm on the below. There is no tax calculation for Subscription invoices Tax amount on Subscription invoices is populated based on tax amount in the c…
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Can we add subscription "Cancellation reason" and "close reason" standard field in Audit SubtabSummary: In the Audit subtab , we are trying to get Cancel / close reason. Content (please ensure you mask any confidential information): Version (include the version yo…
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How to use the Copy mapper to copy Bill lines from one Subscription to another during duplicationSummary: Hello Oracle Experts! Our requirement is to transfer the billing lines from one Subscription to another while duplicating a Subscription. We found that copy map…
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How to copy line level EFF from Order Management to Subscription product line custom attributes ?Hi team, We need to copy line level eff field from Order Management to Subscription Product line custom attribute through service mapping and algorithms. Can you please …
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How to map seeded fields from OM to Subscription Management using Service Mapping and Algorithms?Summary: Hello team, We need to map seeded field, Receivables Transaction at line level from Order Management to Subscription Management at product level for standard fi…
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Is there a way to set "Summarized Billing" checkbox as enabled by default?Customer needs "Summarized Billing" checkbox to be enabled by default when adding a product line to a subscription. I am not able to access expression builder when tryin…Sri Harsha Bhamidipati-Oracle 82 views 6 comments 0 points Most recent by Andreea Gel-Support-Oracle
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Can we update the subscription number and legal entity in specific scenarios like divestitures?Summary: Can we update the subscription number and legal entity in specific scenarios like divestitures? Content (please ensure you mask any confidential information): V…
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Unable to create a SubscriptionSummary: I am facing an error while creating a subscription in Subscription Management. I have already added the Legal Entity in the system, but the error still persists…
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configuring copy map for subscription bill line while duplicating a subscription ending up in errorSummary: Our requirement is to duplicate a subscription and the subscription product pricing and bill lines. I am able to configure the map for charges but when I am fol…
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Correct entity not available in SMC to AR service mapping for adding custom AR EFFSummary:Hi team, we are trying to add a custom field called "FSET" in the subscription to AR integration for invoice grouping. However we are unable to find the correct …
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New asset field for Subscription MangementSummary: Hello We need to add few new fields on Asset for Subscription management..like Dealer Name ..etc. Which object we use in App Composer. We are not using Oracle M…
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how to activate a one subscription product line in the contract through OMIs it possible to activate a one subscription product line in the contract through OM if the contract has two product line eg: a contract has 2 line line 1 =Active line …
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Sample Parameters for getEndDate global function in app composer triggerDear experts, Request you to pls share a sample function call parameter for "getEndDate" global function in app composer trigger. I am trying to calculate enddate from a…
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Customize Manage Asset screenSummary: We want to add a button on Subscription management→ Subscription Configuration→ Asset Lifecycle Mgmt→Manage asset screen . Besides we want to remove the image f…
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Created a Standard Coverage template and it does not showup in Default coverage in subscription ManaCreated a Standard Coverage template and it does not showup in Default coverage in subscription Management. Defining a new Standard coverage with the name 'HRSS 2025" us…
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Subscription Management CloudIs there way to create integration between order management and subscription management such that physical product can be shipped each time when subscription management …
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Multi-attribute pricingSummary: Has anyone used Multi-attribute pricing in Subscription Management before? Has this been rolled out as a feature already, or is it a part of the roadmap? If thi… -
Incorrect Subscription Header Total Contract Value (TCV) during Contract AmendmentSummary: When an amendment is performed on a Subscription TCV value at the Subscription Header in “Under Amendment” status and “Pending Approval” Status shows incorrect …