Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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What value in Subscription triggers performance satisfaction plan in RMCSSummary: Hi All, We want to know what value or combination of what values/fields would pick the satisfaction plan in RMCS contract. We are working on OM - OSS - RMCS int… -
Subscription management- Business Process FlowSummary Need Business Process Flow diagrams (Visio) for Subscription management CloudContent Hello Requesting assistance from you all to get the Business Process Flow di… -
Update Subscription Number during renewalWe have a requirement to update Subscription Number during renewal number to only retain first half of subscription number E.g. - Subscription#US4738_R17SEP23030025 afte…
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You can't perform the operation on this product line because the product line status is ORA_ACTIVESummary: Not Able to create Extended Warranty Contract once the Extended Warranty lines is interfaced from Order Management to Subscription Management Content (please en…
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In Renewal - PO Number, FF Opportunity Number, Quote Number should not be copied to new subscriptionThe customer requires the PO Number, FF Opportunity Number, and Quote Number fields to be blank in new subscriptions created during the renewal process.
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How to configure SMC so that for multi year contracts?Summary: How to configure SMC so that for multi year contracts we have only a single bill line irrespective of the duration of the contract can anyone tell us how to con…
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how to get the offset value from order management to SMCI want to delay the billing on a subscription for X number of days and the subscription is getting created through order management. Currently I am using the “offset” fe…
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Add product description to Invoice textSummary: Whenever an invoice is created for subscriptions, invoice text is generated as part of invoice which contains the attributes Product Name , Charge Name, Bill To…
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Installing base asset for a product which is of sale type - subscriptionSummary: I want to install base asset for a particular subscription. I tried to add the asset in the associated assets sub tab in product details page, but the subscript…
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is there any way to back trace or check for history for subscription amend product linesSummary: Do we have any column/field in oss_products which says the version or history of the amendments happened on the specific product line. for ex: We have subcripti…
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Send Subscription from Oracle Subscriptions to RMCS with satisfaction measurement model as "Percent"Hi All, We are integrating Oracle subscriptions management with Oracle Revenue Management using out of the box integration. The default satisfaction measurement model in…
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Can't see the subscription number and line number when working on a line/ sublineSummary: Can't see the subscription number and line number when working on a line/ subline Content (please ensure you mask any confidential information): Version (includ…
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how can I set Billing date field in Subscription new Line item when the subscription is Amende.Summary: The subscriptions are created from Order management, and In SMC, there is a product line Field name "BillingDate" which has four LOV 1. Period Start, 2. Period …
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Is there any Restriction in Updating the Charge Name in Subscription bill line through Rest APISummary: Unable to update charge name - Subscription through Restapi for a closed Bill line Content (please ensure you mask any confidential information): Hello Team, I … -
Unable to Create a Charge for Usage Charges in Rate PlanSummary: Hi, I am encountering an issue in the Rate Plan section where I am unable to create a charge for the "Usage Charges" section. The option or button to create a c…
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CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma… -
groovy script to get minimum interface date from bill lines in subscription managementSummary: I need groovy script to get minimum interface date from bill lines. example if there are 2 product lines, product line#1 has interface date 1/1/2025 and product…
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what timezone will have on subscription product start and end datesSummary: what timezone will have on subscription product start and end dates, will it be BU specific timezone or db timezone Ex: lets say customer is taking subscription…
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UPDATE SUBSCRIPTION WITHOUT AMENDMENTIn 23C a new Feature "UPDATE SUBSCRIPTION WITHOUT AMENDMENT" has been introduced. You can now update customer, billing and shipping information on a subscription without… -
how can I remove Offset field in Subscription new Line item when the subscription is Amende.Summary: In SMC, there is a product line Field name "BillingDate" which has four LOV 1. Period Start, 2. Period end, 3. Day, 4. Offset. Initially before Amendment, We ar…
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Is there a way to enable auto-refresh on the Subscription page using Groovy?Hi, We are exploring options to display a custom pop-up message that, when clicked, redirects to the Subscription Management Cloud page. Background: We are initiating a …
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Can we merge two subscription records?Summary: We are checking to merge 2 subscription records . Please let us know any possible ways Content (please ensure you mask any confidential information): Version (i…
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How to hide the contract preview header in contract managementThe clauses are created, in addition to having the skeleton to create the terms templates, where the clauses are entered, when we click on "Action" and select "Preview P…
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Migrate terminated covered levels to Fusion with credit detailsSummary: We have a requirement to migrate terminated lines from EBS Service Contracts to Fusion Subscriptions through Import Management. Do we have any best practices re…
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Best Practice to convert Draft Subscription created from Fusion OM to active status in SMCSummary: Hi Team we understand that in 24D Oracle is giving ability to create subscription in Draft status from Fusion OM . We also want to understand what's the best pr…Balasubramanian Chidambaram01 85 views 5 comments 1 point Most recent by Balasubramanian Chidambaram
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How does Precedence work for Business Units in Subscription RulesSummary: How does the Precedence field work for Subscription rules. If the same Business unit is used with another Renewal Template and Subscription profile , how does s…
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A matching price list cannot be found for this transaction for the pricing strategySummary: Hello, I am encountering an error stating, "A matching price list cannot be found for this transaction for the pricing strategy." This issue arises only when a …
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What attribute should be set for Evergreen SubscriptionsWe are creating Subscriptions in Fusion based on Service Contracts in EBS. In EBS we have value for Renewal Process as 'Evergreen'. The understanding is that such contra…
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Need CoveredLevel PVO on OSMC algorithm with AssetId as query parameterDear experts, I need to get max(EndDate) from Coveredlevel by passing CoveredAssetId as parameter in OSMC Algortihm ( I have code to get coveredassetid for the service l…
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I need to create an employee user without consuming from the subscriptionI need to create an employee user without affecting the subscription.