Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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can we pass requestedrateplanname while creating order via REST APISummary: we have request to validate if there is a way to create order for usage based subscription with "requestedrateplanname" via REST API Content (please ensure you … -
25B Subscription Management Redwood UISummary: We have enabled redwood UI for Subscription Management. But we are not able to find the custom fields anywhere in UI. kindly suggest how to enable the custom fi…
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Is there anyway to view taxes (if applicable) in the subscription prior to activation ?Summary: Hi, Is there any way to view taxes in subscription before subscription activation. Content (please ensure you mask any confidential information): Version (inclu… -
From where does the total comes for an asset associated to covered levels.Summary: When ever an asset is associated to an warranty item for the subscription a values pops up under the total. So how does the value comes up and from where does i…
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How do we Suspend/resume Subscription from order managementSummary: How do we Suspend/resume Subscription from order management Content (please ensure you mask any confidential information): Version (include the version you are …
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Can we enable Subscription 360 on Contact?Summary: We've tried to enable Subscription 360 Mashup on the Contact object. However, it does not pull up the associated Subscription records. We have used the paramete… -
Actual Data from Asset Meter is not populating in Billing summary in subscriptionHi, We are using Asset Meter Template in order to get usage data from our asset in subscription management, The problem is that whenever we record reading in template an… -
Unable to view usage quantity in Credit MemoSummary: The problem with passing usage qty value to AR interface in Credit memo transactions Content (please ensure you mask any confidential information): On the origi…
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"Oracle Subscription Management – Managing Mid-Term Cadence Change with Existing Invoices"We are using Oracle Subscription Management, where invoices are generated one month in advance of the subscription period. The subscription in question runs from January…
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Request for Standard API/SOAP Service to Extract Subscription Billing Data with Complex FilteringWe are currently using a custom BIP report to extract Subscription, Product, and Bill Line data required for downstream invoicing and reconciliation processes. This repo…
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Need to stop auto renewal mail notificationsSummary: Dears, We are implementing the auto renewal feature, so let`s say there are 5 mail notifications that are sent to the customer before renewal to remind him abou… -
How to pass custom field values from original subscription to consolidated subscription?Summary: We need to create a subscription from OM through payload. Once order submitted and subscription gets created in OSM in draft status, we will add custom field va…
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How to update subscription billing account and bill to site details for active subscriptionSummary: How to update subscription billing account and bill to site details for active subscription Content (please ensure you mask any confidential information): Versi…
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Can we split the data from a custom field in SM into different DFFs in AR using an algorithm?Summary: We are seeking a solution to divide the data entered in a long text field type into segments and send them to various DFFs in AR using service mapping and algor…
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25B: Create On-account Credit Memo for Bill Lines not Invoiced from ReceivablesWe already have option to select Credit Memo option as On Account in Subscription Profile. We want to understand exact business scenario for this new attribute in Subscr…
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Need to create multiple nodes in target viewpoint through subscriptionSummary: I have two viewpoints (VP1, VP2) they both are of same dimension and use different node types(NT1,NT2) and i have convertor created between these node types. I …
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[$coveredLevels.Asset Item Name] attribute in invoice text returns item description and not item#We have configured subscription profile with invoice text which contains attribute [$coveredLevels.Asset Item Name] As per the attribute says it should add item name in …
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Is it possible to create different renewal templates for different customersSummary: Is it possible to create different renewal templates for different customers ? Because we have option of choosing different Business Units and renewal templates…
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In Subscription Management how do I add new attribute values to the LOV in Manage Event Types?Summary: In Subscription Management how do I add new attribute values to the LOV in Manage Event Types? Content (please ensure you mask any confidential information): In…
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Update the Custom Attributes in Billing Lines (Schedules) based upon Subscription Header Level FlagThere is a specific requirement to update Custom Attribute (EX: PO_Category) on the Billing Lines based upon its value at Subscription Header. Is there a way to achieve … -
REMINDER: Revenue Transformation Overview Demo 5/22 @ 2PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Calling a Oracle REST API in groovy script under Object triggersreceiving null response while calling oracle standard rest API in groovy , please help with this, we are trying to call groovy based on certain conditions to update inte…
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How to use Custom Covered Levels?Summary: Content (required): Hello Team, We need to understand the use of Custom Covered Levels. In the implementation guide, it's not clear what(I.e. Party, Product Gro… -
How a Subscription Item can be used to populate different Prices based on the Type of UseContent Hi, Customer want to use same Item for Rental and Loan perspective. When we select the Item as Rental then it system should populate prices Rental price and when…
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Do we have a way to attach the document on the subscription product level?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
Can we update the Price Periodicity on Subscription product charge?Hello, How do we update the price periodicity on the subscription product charge ? We have defined the price for the product as below (Month and Year). But we are unable… -
How to send estimated usage quantity from om to smcSummary: Hi There is a field called estimated usage quantity for usage based in smc to bill the customer in advance based on some quantities. We want to pass the values …
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Difference between the Sales product of type Preventive Maintenance and Extended WarrantySummary: We have tried creating Subscriptions of type both Extended warranty and Preventive Maintenance. But we haven't seen any difference between both the types. We wa…
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Summarize bill lines from subscription before sending to AR invoicingSummary: Our client has the requirement to have usage products have a daily price periodicity in subscription management, and are billed monthly. With this set up, a mon…
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How to price subscription item based on the existing lines on the subscription?We have group of products usually categorized as a bundle. The character of this bundle is in such a way that if any one of the product belonging to the bundle is ordere…