Original order is cancelled and new order with same details can have same source order number? — Cloud Customer Connect
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Original order is cancelled and new order with same details can have same source order number?

Summary:


Business is creating sales orders from third party system. They sent an order with source order# as XYZ and this order is cancelled for some reason.

They want to create another order with same source order#. When they try to create application is throwing this below error

Order management did not import source order 1234432 because of the following error: Change order 1234432 version 1 was rejected because the order is closed. (DOO-2685541).

We tried to do the same through FBDI and still the issue is same.

Is there any way if original source order# is cancelled can we make use of the same number for new orders.

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