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How to show Inventory step in workflow only if required inventory exists?

in Field Service 1 comment

Summary:

In Oracle Field Service, I have configured a workflow and added Inventory as the first step (see screenshot).

What I want:

  • The Inventory step should only be visible if the activity has any Required Inventory associated with it.
  • If there is no required inventory, this step should not appear in the workflow for the technician.

I see that under “Show available when” conditions, it currently shows “Always available (no conditions)”.

👉 My question:

  • Is there a way to configure a condition under “Show available when” so that the Inventory step is displayed only if required inventory exists?
  • If yes, what field or condition should be used to achieve this?
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