Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case Management — Cloud Customer Connect
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Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case Management

edited Aug 28, 2025 3:48PM in Fusion Service 3 comments

Summary:

As part of our migration initiative from Oracle Service Cloud to Oracle Fusion Help Desk and Case Management, we intend to move not only the case management data (incidents) but also the associated audit trail information. Specifically, we want to retain details such as who performed the action, what was changed, when it occurred, a description of the activity, and the originating IP address.

Our key questions are:

Is it possible to migrate Service Cloud incident audit logs into Oracle Fusion Help Desk / Case Management so that they are visible and usable within Fusion?

If this is supported, which Fusion objects or tables can store such historical audit information?

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