How to map Return Reason code from DOO_FULFILL_LINES_ALL to its text value in Sales Order UI — Cloud Customer Connect
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How to map Return Reason code from DOO_FULFILL_LINES_ALL to its text value in Sales Order UI

in Order Management 1 comment

Hello Community,

We are working on extracting the Return Reason values from Sales Orders in Oracle Cloud. On the Sales Order line, the Return Reason value appears as a text (e.g., "The item is damaged") in the UI. However, in the backend table DOO_FULFILL_LINES_ALL, this value is stored as a numeric Return Reason code (e.g., 5).

We have checked the standard lookups (DOO_RETURN_REASON), but we are unable to find a direct mapping between the numeric code in DOO_FULFILL_LINES_ALL and the text value shown in the UI.


How can we retrieve the text value (as seen in the UI) from the numeric Return Reason code stored in 

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