Unable to release Hold on Cloned Sales order using REST API — Cloud Customer Connect
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Unable to release Hold on Cloned Sales order using REST API

Summary:

Sales Order cloned from PROD - Unable to release Holds/Pause

Content (please ensure you mask any confidential information):

For sales orders cloned from Production, we are facing below issues.


1) When we try to release hold using REST API after line is shipped, we are getting below error:
You can't release the WWT_FULFILLMENT_HOLD hold because order management is currently processing the order line. (FOM-4515575) Details: Try again in a few minutes.

 

2)For another line which is on Billing Pause, we ran REST API for releasing the pause and there is no error. But Pause is not released.

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